Dayne Ramtahal

Provides IT support and consultancy for multiple small and medium-sized businesses, covering Windows PCs, mobile devices, network devices, security systems, and printers. Advises on performance upgrades and contributes technical input to sales and tenders.

Managed day-to-day IT operations and end-user support for the Trinidad and Tobago office, keeping systems reliable and available. Resolved hardware and software incidents using an in-house Jira-based ticketing system and implemented IT best practices.

Provided end-to-end IT support to all Woodside Energy Trinidad users as one of two self-managed specialists, covering end-user devices, AV, networking, printers, and related technology. Led the IT side of the Woodside Trinidad sale and transition to Perenco, completing inventories and migrating approximately 300 users.

Provided Tier 1 and Tier 2 support to 1,000+ bp users onsite, offshore, and remote, working fully remote from 2020 to 2021. Promoted to onsite Team Lead (Assistant Service Delivery Manager) for 18 months, managing a team of up to 8 and ensuring all SLAs were met with 0% negative feedback.

Supported Windows applications and resolved network connectivity issues for bp end users. Repaired and maintained PCs and laptops, extending equipment lifespan, and resolved user software inquiries through ServiceNow ticketing.

Provided ICT support to administrative and field staff and handled data security and inventory management of equipment and consumables. Coordinated with Operations, HSE, and Accounts to deploy personnel, tools, and materials to onshore and offshore work sites, and supported invoicing and employee timesheets using Microsoft Navision.

Trainee process operator role.

Acted as system administrator for 28 users, providing hardware and software support across all Windows versions from Windows 98 to Windows 11. Administered user accounts in Windows Active Directory and supported Peachtree accounting users, MS Office, Spider software, printers, network shares, and backups.

Delivered technical product demonstrations, advised clients on solutions, and managed client relationships.

Pursued a Certificate in Process Operations from 2015 to 2017.

Completed a BSc in Surveying and Land Information from 2006 to 2010.