Senior Remote Global IT Service & Operations Framework Tier 1/2. Open to Remote Opportunities Worldwide.
DG
Looking for a job
Derek Gomes
@derekgomes
Senior Remote Global IT Service & Operations Framework Tier 1/2
Trinidad and TobagoWhat I'm looking for
Master’s Degree in Network and Security and 10+ years successfully running an IT solutions business. Delivered 99.99% system availability across diverse client infrastructures while leveraging automation to reduce MTTR by 35%. Expert at bridging traditional systems with Zero Trust frameworks to secure remote-first work forces, reducing security vulnerabilities by 40%. Maintained a 95% user satisfaction rating by combining technical precision with high-touch empathy, utilizing cloud-based tools to accelerate remote provisioning by 60%. Updated with 2026 Professional Credentials.
Experience
Work history, roles, and key accomplishments
VC
IT Manager/Consultant
Video Play Computers
Dec 2015 - Dec 2025 (10 years)
Operated an IT consultancy and retail store delivering client solutions including network and security implementations, continuity planning, and ongoing technical support for customers and businesses.
SL
IT Coordinator
Servitek Ltd.
Jul 2013 - Nov 2015 (2 years 4 months)
Coordinated IT operations including installation/configuration of virtual labs and network equipment, maintained inventory and service records, and monitored SLAs to ensure reliable technical support.
UM
IT Administrator
University of Maryland
Jan 2012 - Jun 2013 (1 year 5 months)
Installed and customized computer equipment and software, performed backups and data repair, and implemented preventative maintenance to maximize system performance across campus IT assets.
Education
Degrees, certifications, and relevant coursework
Cisco Systems, Inc.
Professional Certificate - Cisco Network Security (CCNA), Network Security
2026 - 2026
Grade: N/A
Activities and societies: Cisco Networking Academy coursework through Anglia Ruskin University
Cisco Certified Network Associate Security (CCNA Security) certification obtained in October 2015.
Anglia Ruskin University
Master of Science, Network and Security
Master of Science in Network and Security completed in March 2016 at Anglia Ruskin University in Cambridge, England.
Availability
Looking for a job
Location
Trinidad and TobagoAuthorized to work in
Social media
Job categories
Skills
Help Desk SupportLevel 1 SupportLevel 2 SupportTechnical TroubleshootingOperating System Installation And UpdatesVirtualizationSwitch ConfigurationCybersecurityDisaster Recovery PlanningTechnical ReportingInventory ManagementClient CommunicationService Level Agreement MonitoringAnalytical ThinkingMultitaskingPort
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