Derek Gomes
@derekgomes
Experienced IT help desk and network/security specialist with 10+ years delivering technical support.
Trinidad and TobagoWhat I'm looking for
I am an IT Help Desk and Support Specialist with over ten years of hands-on experience in level 1 and 2 technical assistance, network administration, and security operations. I hold an M.Sc. in Network and Security and Cisco certifications (CCNP, CCNA Security).
My career progressed rapidly from IT Administrator to IT Coordinator and then to IT Manager/Consultant, reflecting strong technical competence and leadership in both support and infrastructure roles. I have designed and maintained virtual labs, configured routers and switches, and managed backups, disaster recovery, and continuity planning.
I operated my own IT services store, delivering consulting and managed services to customers and businesses for a decade, which sharpened my client relations, communication, and multi-tasking abilities. I consistently produced technical and general reports, inventories, and assessments to improve IT performance and reliability.
I am disciplined, adaptable, and committed to excellence, able to provide step-by-step assistance to nontechnical users and to implement preventative maintenance and security measures that ensure operational continuity.
Experience
Work history, roles, and key accomplishments
IT Manager/Consultant
Video Play Computers
Dec 2015 - Dec 2025 (10 years)
Operated an IT consultancy and retail store delivering client solutions including network and security implementations, continuity planning, and ongoing technical support for customers and businesses.
IT Coordinator
Servitek Ltd.
Jul 2013 - Nov 2015 (2 years 4 months)
Coordinated IT operations including installation/configuration of virtual labs and network equipment, maintained inventory and service records, and monitored SLAs to ensure reliable technical support.
IT Administrator
University of Maryland
Jan 2012 - Jun 2013 (1 year 5 months)
Installed and customized computer equipment and software, performed backups and data repair, and implemented preventative maintenance to maximize system performance across campus IT assets.
Education
Degrees, certifications, and relevant coursework
Anglia Ruskin University
Master of Science, Network and Security
Master of Science in Network and Security completed in March 2016 at Anglia Ruskin University in Cambridge, England.
Cisco Systems, Inc.
Cisco Certified Network Professional (CCNP), Networking
Activities and societies: Completed through Cisco and Cisco Networking Academy coursework via Anglia Ruskin University
Cisco Certified Network Professional (CCNP) certification obtained in March 2016.
Cisco Systems, Inc.
Cisco Certified Network Associate Security (CCNA Security), Network Security
Activities and societies: Cisco Networking Academy coursework through Anglia Ruskin University
Cisco Certified Network Associate Security (CCNA Security) certification obtained in October 2015.
Availability
Location
Trinidad and TobagoAuthorized to work in
Salary expectations
Job categories
Skills
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