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Amika Ali

@amikaali

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I maintain government websites, networks, databases, and user training while leading technical operations.

Trinidad and Tobago

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What I'm looking for

I'm seeking a challenging role in information technology or customer service where I can apply my technical experience, academic skills, and operational support capabilities to add value.

At the Ministry of Education, I maintain and redesign the corporate website, develop and test web pages and plugins, and troubleshoot corporate and divisional websites.

I also administer networks, peripheral equipment, and application databases, supporting security, system integrity, data conversions, backups, and user training.

Previously, I led a 25-person Amazon campaign team at iQOR and provided Tier 2 technical support for servers, routers, Cisco, FortiGate, IP phones, and critical network elements.

Experience

Work history, roles, and key accomplishments

Current

ICT Technical Officer

Current

Ministry of Education

Sep 2021 - Present (5 years)

Responsible for analytical reports, maintenance, redesign plans, and continuous assessment of the corporate website. Installed and maintained network systems, performed advanced network administration and security functions, and maintained application databases.

Web Development Network Administration Troubleshooting Database Management User Training Security

Operations Supervisor

IQOR

Jun 2017 - Jan 2021 (3 years 7 months)

Managed a team of 25 individuals to meet KPIs and client SLAs. Mentored, coached, and developed team members to improve performance and prepare them for leadership roles.

Team Management Coaching Performance Monitoring KPI Tracking Customer Service Training

Technical Service Specialist

IQOR

Mar 2016 - May 2017 (1 year 2 months)

Managed servers and routers, addressed user complaints, and performed first-tier troubleshooting for Cisco and FortiGate equipment. Monitored network elements and coordinated corrective actions to ensure optimal performance.

server management Troubleshooting Cisco Network Monitoring Remote Support

IT Technician

Guardian Group

Feb 2015 - Feb 2016 (1 year)

Assessed user training needs and coordinated system applications training. Installed and maintained network systems, performed advanced network administration and security functions, and maintained application databases.

Network Administration Troubleshooting Database Management User Training Security

IT Technician

Ministry of the People and Social Development

Jul 2012 - Jan 2015 (2 years 6 months)

Network Administration Troubleshooting Database Management User Training Security

Accounts Clerk

Ministry of the People and Social Development

Jan 2012 - Jun 2012 (5 months)

Received and prepared all cheques for dispatch, interacted with clients, and kept records of dispatched and received cheques.

Record keeping Cheque Processing

Education

Degrees, certifications, and relevant coursework

School of Accounting and Management

Bachelor of Science, Business Computing

2016 - 2017

Pursued a Bachelor of Science in Business Computing, covering web development, database applications, and e-business.

School of Accounting and Management

Advanced International in Computer Studies, Information Systems

2014 - 2015

Completed an Advanced International in Computer Studies with a focus on Information Systems, including database development and dynamic websites.

School of Accounting and Management

International Diploma, Computer Studies

2010 - 2011

Earned an International Diploma in Computer Studies, covering computer technology, networking, and web design.

Barataria South Secondary School

CXC General Proficiency, General Studies

2005 - 2010

Completed CXC General Proficiency examinations in Mathematics, English, Social Studies, Principles of Business, Principles of Accounts, and Integrated Science.