AAAkeem Augustus
@akeemaugustus
Customer-focused desktop support technician with 7+ years delivering technical and client-facing IT solutions.
Trinidad and TobagoWhat I'm looking for
I am a dedicated technical support specialist with over seven years of hands-on experience providing customer-focused IT support to local and international clients. I specialize in troubleshooting desktops, laptops, network devices, servers, and applications while ensuring SLA compliance.
I have strong experience in system administration (Active Directory, Okta), networking, and endpoint management, and I develop training materials and run staff training sessions to raise team capability. I consistently coordinate with vendors for repairs and contribute to facilities and infrastructure maintenance.
I work effectively both independently and as part of cross-functional teams, prioritizing clear client communication and timely incident resolution to improve customer satisfaction and operational reliability.
Experience
Work history, roles, and key accomplishments
Desktop Support Technician
Carenet Health Care
Jan 2025 - Present (1 year)
Provide 2nd-tier support for communication, network devices, servers, desktops, laptops, and applications while managing incidents to resolution and ensuring SLA compliance; develop training materials and deliver local and international support to external agencies.
Technical Support Officer
Sagicor Life Inc.
Jan 2017 - Jan 2025 (8 years)
Delivered 1st-level support for networks, servers, desktops and applications, assisted with Active Directory administration, ensured incident SLA compliance, and developed training materials for staff and external agencies.
Account Associate
Sagicor Life Inc.
Jan 2010 - Jan 2017 (7 years)
Processed and filed cash payments for policies and managed printing and distribution of insurance cards and certificates to clients, supporting front-office operations.
Education
Degrees, certifications, and relevant coursework
COCOSTAATT
Associate Degree, Information Technology
2007 - 2010
Earned an Associate Degree in Information Technology with focus on Operating Systems Management from 2007 to 2010.
St. Anthony's College
High School Diploma, Secondary Education
2001 - 2006
Completed secondary education at St. Anthony's College from 2001 to 2006.
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
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