Jerome Harris

At Memorial Sloan Kettering Cancer Center, I coordinate high-volume patient scheduling across consultations, imaging, laboratory services, procedures, and multidisciplinary care needs. I help patients and internal stakeholders navigate complex administrative requirements with clear next steps and supportive communication.

I manage appointment changes, urgent requests, medical records, referrals, and documentation in Epic while maintaining HIPAA standards. I partner with clinical, registration, and financial teams to prevent delays and escalate time-sensitive issues.

Previously, I managed customer relationships, onboarding, service changes, escalations, and account workflows at Verizon Wireless and Spectrum. I maintained accurate CRM records, coordinated cross-functional solutions, and followed issues through resolution.

My operations leadership background includes leading daily retail operations, coaching teams, improving service quality, and maintaining inventory and compliance standards. I bring organized follow-through, empathy, and a focus on removing barriers for patients, customers, and teams.