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Lindsay Galindo

@lindsaygalindo

I lead healthcare intake and medical-records operations, improving workflows, cycle times, and patient appointment readiness.

United States

Message

What I'm looking for

I'm looking to lead healthcare intake or medical-records operations where I can improve workflows, develop teams, use data to strengthen service outcomes, and enhance patient care.

At City of Hope, I oversee intake records coordination for Southern California Solid Tumor and Hematology teams, ensuring medical records are procured and indexed for new patient appointments. I use operational metrics and data analytics to reduce cycle times, improve workflows, and strengthen service outcomes.

I've helped transition medical-records intake from an outsourced vendor to an internal model across Phoenix, Chicago, Atlanta, and Southern California. I coach teams, standardize intake workflows, partner with IT on EPIC-integrated indexing tools, and support patient-centered scheduling and documentation.

Experience

Work history, roles, and key accomplishments

Lead Intake Records Coordinator

City of Hope

Facilitated new patient experience by securing and preparing comprehensive medical records prior to initial physician appointments. Key contributor in transitioning from outsourced vendor to internal intake model across multiple locations.

Medical Records Management Epic Training Onboarding Workflow Development Process Improvement IT Collaboration

Supervisor Intake Records Coordination

City of Hope

Oversee Southern California Solid Tumor and Hematology Intake Record Coordination team, ensuring timely procurement and indexing of medical records. Led initiatives that reduced cycle times and improved operational efficiency.

Healthcare Operations Leadership Data Analysis Workflow Optimization Epic Medical Records Management team development Process Improvement

New Patient Intake

Optum

Coordinated new patient scheduling for oncology, genetics, imaging, and specialty services. Conducted thorough patient intake interviews and verified insurance eligibility, securing prior authorizations.

Patient Scheduling Intake Interviewing Insurance Verification Prior Authorizations Patient Care Documentation

Intake Coordinator

City of Hope

Coordinated procurement of new patient records across oncology, genetics, imaging, and specialty services. Developed and piloted a new intake process across multiple locations, enhancing consistency and reducing manual rework.

Medical Records Oncology Genetics Imaging Workflow Improvement Training Process Development