Open to opportunities

Shantia Blackwell

@shantiablackwell

I coordinate healthcare operations, patient services, and cross-functional projects that improve efficiency and compliance.

United States

Message

What I'm looking for

I'm looking for opportunities to lead healthcare operations, program coordination, or cross-functional projects that improve workflows, compliance, training, and patient experience.

At Memorial Sloan Kettering, I coordinate patient appointments, provider calendars, clinical schedules, medical records, and administrative paperwork while supporting compliant, responsive patient service.

I've also supported an institution-wide learning system launch for 500+ users, developing training materials, leading live demos, maintaining onboarding tracking, and creating program policies and procedures.

Experience

Work history, roles, and key accomplishments

Current

Care Coordinator

Current

Memorial Sloan Kettering

Aug 2022 - Present (4 years 1 month)

Managed appointment scheduling, provider calendars, and clinical schedules. Responded to patient inquiries and processed administrative paperwork ensuring compliance with regulatory standards.

Appointment Scheduling Provider Calendars Schedules Patient Communication Regulatory Compliance Medical Records Tracking Systems

Project Coordinator

Memorial Sloan Kettering

May 2020 - Oct 2021 (1 year 5 months)

Collaborated with cross-functional team in the execution of an institution-wide learning system product launch for over 500 users. Adapted training content and directed end user training via live system demos.

Project Management Training User Onboarding Policy Development Client Communication

Office Coordinator

Memorial Sloan Kettering

Jan 2017 - May 2020 (3 years 4 months)

Orchestrated and managed patient appointments, optimizing clinic workflow. Delivered comprehensive administrative support to physicians and the clinical team.

Patient Appointments clinical workflows Administrative Support Triage Scheduling Clinical Information Systems

College Assistant

City College Center for Worker Education

Feb 2013 - Jun 2016 (3 years 4 months)

Provided clerical and administrative support to faculty and staff, including records management, data entry, and correspondence. Maintained departmental records and delivered front-line administrative services.

Clerical Support Records Management Data Entry Correspondence Administrative Services Database Software