Joy User

Provided direct executive support to senior physicians, managing complex schedules, meetings, and sensitive communications. Led initiatives to improve workflow efficiency by redesigning operational systems and protocols, while also managing budgets and vendor relationships.

Coordinated patient care and schedules for a large team of professionals, ensuring seamless interdepartmental communications. Played a key role in clinic preparedness, optimized scheduling procedures, and trained new administrative hires to maintain high operational standards.

Managed comprehensive administrative operations, including patient intake, insurance verification, and pre-authorization processes. Supported surgical scheduling and maintained direct communication with patients and clinical teams to ensure coordinated care.

Managed front-office operations and complex cross-border logistics for a multi-region optics distributor. Oversaw client communications and ensured timely resolution of service issues for high-value accounts, enhancing customer satisfaction.

Assisted in planning and executing grant workshops for various nonprofit organizations, contributing to community development initiatives. Maintained comprehensive contact databases and actively supported community outreach efforts.

Studied core principles of political science, including government, public policy, and international relations. Developed analytical and critical thinking skills through coursework and research.