Open to opportunities

Jerome Brown

@jeromebrown1

Message

I resolve payment, account access, and website support issues across digital customer channels.

Ghana

Message

What I'm looking for

I'm looking to use my customer support, technical troubleshooting, website support, and Google Analytics skills to enhance user experience and support operations for a leading organization.

I've supported LineBet customers through high-volume live chat and email, resolving payment, account access, verification, and technical issues while maintaining strong customer satisfaction and retention.

I investigate complaints with internal teams, document interactions in CRM and support tools, and identify recurring issues that inform process improvements and reduce repeat contacts.

At SignUp Ghana, I provided front-desk support, handled client documentation, and supported website development projects in a fast-paced setting.

More recently, I supported Change Promotions with website performance optimization, Google Analytics reporting, user-behavior analysis, and troubleshooting website issues affecting engagement. I hold a Bachelor of Science in Information Technology from the University of Ghana.

Experience

Work history, roles, and key accomplishments

Online Customer Support Representative

LineBet

Jan 2022 - Dec 2024 (2 years 11 months)

Orchestrated high-volume customer interactions via live chat and email, resolving complex issues related to payments and account access. Investigated and resolved customer complaints by coordinating with internal departments, and contributed to process improvements that reduced repeat contact volume.

Live Chat Email Support CRM Tools Ticketing Systems Complaint Resolution Process Improvement Problem Solving