Jeremy Esquivel
@jeremyesquivel
I am a technical support engineer specializing in storage, virtualization, and networking.
Costa RicaWhat I'm looking for
I am a technical support engineer with extensive experience diagnosing and resolving hardware, software, and networking issues for both consumer and enterprise customers.
I have supported NetApp ONTAP, VxRail, VMware vSphere/ESXi, and Active Directory while working on SAN/NAS, clustering, RAID, HA and performance at Concentrix, IBM, Microsoft and Dell.
Earlier in my career I provided end-user support for Vaio, Slingbox and ATT customers and ran an independent computer technician and graphic design service from 2012 to 2018, gaining broad hands-on troubleshooting experience.
I hold technical degrees in computer and networking technologies, am completing a software engineering degree at Universidad Latina de Costa Rica, and am pursuing CCNA certification; I seek technically challenging roles where I can continue learning and contribute to reliable infrastructure support.
Experience
Work history, roles, and key accomplishments
Troubleshot and resolved VxRail product issues spanning software, hardware, and networking, including VMware vCenter, vSphere, and ESXi administration.
MITroubleshot complex Active Directory and identity/access management issues, performing log collection and analysis, network tracing, and authentication diagnostics.
IRProvided technical support for NetApp and Lenovo storage systems, troubleshooting SAN/NAS, aggregates, volumes, performance, AD integration, HA, and clustering.
CRSupported NetApp ONTAP storage environments, addressing NAS/SAN, RAID, clustering, HA, and data protection issues to maintain availability and performance.
Independent Technician & Designer
Independent
Nov 2012 - Jul 2018 (5 years 8 months)
Delivered independent computer repair and graphic design services to clients, handling diagnostics, repairs, and visual design projects from brief to delivery.
Technical Support Agent
First Base S.A.
Aug 2011 - Oct 2012 (1 year 2 months)
Provided technical support for AT&T extended-support customers, troubleshooting hardware, software, and networking across multiple PC brands and models.
Customer Service Representative
OASA S.A.
Jul 2010 - Jun 2011 (11 months)
Handled customer inquiries for sportsbook.com, assisting with wagering, lines, deposits, and withdrawals while ensuring accurate account support.
Technical Support Agent
Stream CR
Jan 2010 - Jun 2010 (5 months)
Provided end-user technical support for Slingbox media streaming devices, diagnosing software, hardware, and network issues to restore service.
SYTechnical Support Agent
Sykes
Jul 2008 - Dec 2009 (1 year 5 months)
Provided technical support for VAIO computers, resolving hardware, software, and networking issues for end users and documenting troubleshooting steps.
Education
Degrees, certifications, and relevant coursework
URUniversidad Latina de Costa Rica
Bachelor of Science, Software Engineering
Software engineering studies at Universidad Latina de Costa Rica, currently in progress.
CACisco Networking Academy
CCNA (modules 1-3), Network Engineering
Completed CCNA modules 1-3 training with certification pending.
Colegio Nocturno de Guapiles
High School Diploma, Secondary Education
High School diploma from Colegio Nocturno de Guapiles, class of 2005.
Academia de Bachillerato Jimenez
Technical Diploma, Computer Technician
Technical degree as a computer technician awarded by Academia de Bachillerato Jimenez in 2005.
Academia de Bachillerato Jimenez
Technical Diploma, Networking
Technical degree as a networking technician awarded by Academia de Bachillerato Jimenez in 2005.
Availability
Location
Costa RicaAuthorized to work in
Job categories
Interested in hiring Jeremy?
You can contact Jeremy and 90k+ other talented remote workers on Himalayas.
Message JeremyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
