At Concentrix Limited Company, I supported enterprise collaboration environments for global customers and resolved complex infrastructure and service issues. I also acted as an escalation point for critical production incidents and advised customers on configuration and performance optimization.
At VMware, I provided advanced support for enterprise VMware vSphere environments, diagnosing issues that affected availability and performance. I partnered with engineering teams on root cause analysis and long-term solutions.
At DXC Technology / AT&T / HPE, I supported enterprise network and wireless environments, troubleshooting issues across networking and infrastructure layers. My background also includes IT support and systems engineering, with a focus on service stability and enterprise operations.
