Carlos Gonzalez
@carlosgonzalez4
Senior Cisco UCS technical support engineer focused on high-availability data centers.
Costa RicaWhat I'm looking for
I’m a Cisco TAC Engineer specializing in server virtualization and the full Cisco UCS stack, spanning C-Series and B-Series servers through fabric interconnects. In Tier 3 roles, I resolve high-priority technical issues involving network problems, hardware issues, configuration changes, storage, firmware management, and OS deployment, using live UCSM GUI/CLI troubleshooting or offline log analysis.
Alongside hands-on support, I’ve taken ownership of escalations and served as an active team lead when needed—also providing guidance to coworkers on advanced cases. I hold an active CCNP Certification (Routing and Switching), and after a planned career hiatus for family commitments, I’m fully prepared to return to a high-availability data center environment while building toward certifications in data center AI-related technologies.
Experience
Work history, roles, and key accomplishments
Supported premium Cisco customers on important enterprise deployments by resolving technical issues related to the Cisco UCS stack in production data center environments. Investigated networking, hardware, and configuration-change issues and troubleshot unknown problems for C-Series/B-Series servers and fabric interconnects.
Provided tier 3 technical support for customer issues across the Cisco UCS stack, covering UCS software and hardware. Resolved high-priority problems including networking, hardware, configuration changes, storage, firmware management, and OS deployment/troubleshooting for Windows, VMware, and Linux, and led/triaged advanced escalations for coworkers.
Handled sales orders over the phone by providing high level customer service. Completed orders for cable internet and IP telephony services and resolved issues related to new services and installations.
Education
Degrees, certifications, and relevant coursework
Cisco
Cisco Certified Network Professional (CCNP) Routing and Switching, Networking
2017 -
Earned the Cisco Certified Network Professional (CCNP) Routing and Switching certification in 2017; it is noted as currently active.
Instituto Nacional de Aprendizaje (INA)
Technician in Telematics, Telematics
2013 - 2015
Studied and completed a Technician program in Telematics at INA from 2013 to 2015.
Colegio Gregorio José Ramírez Castro
Bachelor’s degree
2005 - 2010
Earned a Bachelor's degree from Colegio Gregorio José Ramírez Castro from 2005 to 2010.
Instituto Nacional de Aprendizaje (INA)
Structured Cabling Technician, Structured Cabling
2013 -
Completed a Structured Cabling Technician program (copper and fiber optics) at INA in 2013.
Instituto Nacional de Aprendizaje (INA)
English-Speaking Executive for Service Centers, Service Center English
2011 - 2012
Completed training as an English-Speaking Executive for Service Centers at INA from 2011 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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