alonso solano

Monitor and troubleshoot distributed infrastructure, Linux systems, and cloud/on-premises alerts to resolve incidents within strict SLA targets. Manage enterprise storage, backup alert workflows, and data integrity operations in coordination with internal engineering teams.

Delivered advanced technical troubleshooting support for Juniper SRX firewall and security devices across enterprise customer environments. Resolved complex routing and security policy incidents involving OSPF, BGP, NAT, firewall filters, and security zone configurations.

Supported enterprise VMware virtualized environments including ESXi and vCenter, troubleshooting performance, SAN/NAS storage connectivity (NFS, SMB, iSCSI), and data protection/backup workflows. Diagnosed and resolved virtualization incidents related to VM performance degradation, host resource contention, and storage connectivity, maintaining customer SLAs.

Provided Tier 2/3 technical support for enterprise networking and wireless infrastructure environments, covering Layer 2 and Layer 3 technologies across diverse customer deployments. Troubleshot and resolved incidents involving routing, switching, VLANs, ACLs, STP/RSTP, VRRP, stacking, and wireless access point configurations.

Earned the JNCIA-Sec and JNCIA-Junos certifications from Juniper Networks.

Completed official training for AWS Solutions Architect Associate preparation.

Earned the Microsoft Certified Azure Fundamentals certification.

Completed coursework in GitHub Actions CI/CD and DevOps automation, including Bash scripting and Linux system administration.

Completed a Terraform Infrastructure as Code course with AI-assisted learning, applied in an AWS infrastructure project.

Earned the VMware Certified Professional Data Center Virtualization 2023 certification.

Completed coursework in Docker, Kubernetes, and container orchestration fundamentals.