I've supported enterprise infrastructure and business-critical production systems at MarketSource SRL Costa Rica, progressing from IT Technician to Senior IT Support Engineer.
I handle L2/L3 support, Linux migrations, Windows Server and Active Directory administration, Microsoft Exchange upgrades and migrations, and VMware deployments. I use Ansible to support deployments, operating system updates, and operational automation.
I coordinate maintenance windows, post-change validation, and incident resolution with Systems Administration, DevOps, Database, and Security teams to maintain service continuity.
I've also built technical onboarding for new IT team members, documented operational procedures, and continue pursuing a Bachelor's Degree in Information Technology Engineering.
