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Mitzi Rodriguez

@mitzirodriguez

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I solve enterprise virtualization, storage, backup, and disaster recovery challenges for mission-critical environments.

Costa Rica

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I'm currently supporting Veeam Backup & Replication across VMware vSphere, Hyper-V, and physical environments, resolving backup, replication, repository, storage, and disaster recovery issues.

At VMware, I progressed from Technical Support Engineer L1 to Staff Technical Support Engineer, supporting a major enterprise account and partnering with engineering on bugs and hotfixes.

I've also delivered PRTG professional services at Paessler and supported HPE Data Protector at Tek-Experts. I bring hands-on experience across virtualization, storage, monitoring, databases, and enterprise support.

Experience

Work history, roles, and key accomplishments

Current

Specialist Engineer

Current

Veeam

Feb 2024 - Present (2 years 7 months)

Provide advanced technical support for Veeam Backup and Replication across virtual and physical environments, troubleshooting backup failures, storage integrations, and disaster recovery configurations.

Veeam Backup and Replication VSphere Hyper V S3 Azure Blob Storage VSS SQL Server Exchange Active Directory VM Recovery SureBackup Veeam Cloud Connect Veeam ONE Deduplication Compression Performance Optimization Documentation

Technical Support Engineer, Professional Services

Paessler

Jan 2024 - Jun 2026 (2 years 5 months)

Delivered solutions for PRTG Network Monitor, including sensor configuration, auto-discovery, and remote probe deployments, and conducted root cause analysis of network issues.

PRTG Network Monitor SNMP WMI NetFlow SFlow JFlow ICMP SSH HTTP REST Network Topology Dashboarding Licensing Node Count Planning

Staff Technical Support Engineer

VMware

Sep 2017 - Jan 2024 (6 years 4 months)

Provided core storage and vSphere support for major enterprise accounts, handled escalations for virtualization and disaster recovery, and collaborated with engineering on hotfixes.

VSphere Storage Disaster Recovery Escalation Management Root Cause Analysis Documentation Training Presentation Skills Tech Events VMware Explore

Technical Support Engineer L1 to L2

Tek-Experts

Nov 2011 - Sep 2017 (5 years 10 months)

Supported premier customers and handled second-level cases under HPE contracts, using HPE SiteScope and HPE Data Protector, and reported defects to development.