Fran Wilson
@franwilson
I resolve complex support issues across Citrix, Linux, Windows Server, and enterprise networks.
Costa RicaWhat I'm looking for
I'm a Sr. Support Engineer at Citrix, resolving technical issues across virtualization, operating systems, servers, and enterprise networks.
Previously, I supported Audible as a Technical Specialist and Tech Support professional, building hands-on experience troubleshooting customer and technical issues.
I've also worked in IT at Amazon with Active Directory management, computer imaging, Linux desktop support, and help desk operations. I'm constantly learning new skills and welcome new challenges.
Experience
Work history, roles, and key accomplishments
Worked as Sr. Support Engineer at citrix.com at citrix.com.
Active Directory Management.
PC troubleshooter.
Help Desk.
Computer imaging.
Linux desktop support.
Worked as Tech Support at Audible.com.
Worked as Technical Specialist at Audible.com.
Education
Degrees, certifications, and relevant coursework
Don Bosco Technical High School, Paterson, NJ
High School Diploma
Citrix
Citrix Certified Associate - Virtualization (CCA - V)
Issued Mar 2024 · Expires Mar 2027
Citrix
Citrix DaaS Integration with Microsoft Azure (CC-DaaS-MA)
Issued Apr 2023
Lynda.com
Windows Server 2019: Manage, Monitor, and Maintain Servers
Issued Aug 2019
Lynda.com
Windows Server 2016: Installation and Configuration
Issued Sep 2019
Lynda.com
Installing and Setting up GNS3
Issued Aug 2018
Cisco Networking Academy
Cyber Security Specialist, Computer and Information Sciences and Support Services
2017 - 2017
Design firewalls, monitor use of data files, and regulate access to safeguard information and protect the network. Staying up-to-date on current virus reports and protecting networks from these viruses is a major aspect of a cybersecurity specialist's job duties.
Greencore Solutions, San Jose, Costa Rica
Linux Systems Admin, Computer and Information Sciences and Support Services
2015 - 2016
Install, configures,and maintain Linux operating systems. Analyze and resolve problems associated with the operating system's servers, hardware, applications, and software. Monitor systems performance and ensures compliance with security standards
Don Bosco Technical High School, Paterson NJ
High Diploma, High School
2000 - 2004
GreenCore Solutions SRL
Linux Servers Administration
Issued Jan 2013
Cisco Networking Academy - UNA
CCNA
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Social media
Job categories
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