At CARFAX, I direct the GTM Systems product discipline for the B2B business unit, focusing on sales efficiency and effectiveness. I established cross-functional product strategy aligned with revenue goals and led a Quote-to-Cash upgrade using Salesforce ARM and AI.
At PagerDuty, I led product managers and Salesforce administrators across the customer and Rev Ops lifecycle, and delivered an agentic support experience that resulted in 75% case deflection. Earlier, at CAPITAL ONE, I led product and operations teams, increased sales-generated leads by 36% through new CRM data sources, and reduced customer onboarding time by up to 50%.

