jereme warquez
@jeremewarquez1
Customer-focused technical support specialist experienced in talent acquisition and moderation.
PhilippinesWhat I'm looking for
I am a customer-focused technical support specialist with experience troubleshooting tuner devices, handling email and chat support, and managing customer concerns to deliver accurate solutions. I combine technical troubleshooting with clear communication to resolve issues promptly.
I have supported US and EMEA territories across roles in technical support, talent acquisition, and content moderation, and have experience drafting offer letters, coordinating interviews, and enforcing platform community guidelines. My background includes work in HR staffing, KYC/AML processes, and data analysis using Excel (VLOOKUP, INDEX-MATCH, PivotTables).
I bring a service-oriented mindset, attention to detail, and cross-functional experience in customer service, moderation, and HR administration—ready to contribute to teams that value reliability, clear communication, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Talent Acquisition Coordinator
Yngen Datacom Corp.
Jan 2022 - Present (3 years 9 months)
Reviewed resumes, conducted initial interviews and assessed candidate fit for the US territory, coordinated interviews and managed offer letters and onboarding documentation. Negotiated terms and scheduled candidate engagement across hiring teams.
Customer Service Rep. & Technical Support
H&H Real Estate Marketing
Jan 2021 - Present (4 years 9 months)
Provided customer service and technical support while assisting clients with property details, monthly amortization calculations and appointments for property viewings. Targeted clients online and explained terms, improving lead-to-visit conversion.
TSR - SCT & BULLYDOG
Filweb, Asia Inc.
Jan 2024 - Jan 2025 (1 year)
Handled customer support via email and chat for tuner devices and vehicle issues, troubleshooting devices and resolving technical concerns for the US territory. Managed customer inquiries and provided accurate solutions to improve case resolution.
Content Moderator
Majorel Philippines
Jan 2021 - Jan 2022 (1 year)
Reviewed TikTok EMEA content including videos, captions, comments and livestreams to identify violations and enforce community guidelines, removing or restricting violating content. Ensured compliance with platform policies and local laws.
CSR - Cigna Health Spring
Hinduja Global Solutions
Jun 2017 - Jun 2021 (4 years)
Provided provider support for claims and eligibility inquiries for Cigna HealthSpring across US & India territories, communicated complex information clearly and prioritized provider needs to ensure high satisfaction. Managed provider inquiries and case resolutions.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines (PUPSPC)
Bachelor of Science in Business Administration, Human Resource Management
2018 -
Pursuing BSBA in Human Resource Management from 2018 with expected completion in 2025.
San Pedro College of Business and Administration (SPCBA)
Diploma / Coursework in Accountancy, Accountancy / Business Management
2016 - 2018
Studied Accountancy and Business Management from 2016 to 2018.
Sampaguita Village National High School (SVNHS)
High School Diploma, Secondary Education
2012 - 2016
Completed secondary education at Sampaguita Village National High School from 2012 to 2016.
San Isidro Village Elementary School (SIVES)
Elementary School Certificate, Primary Education
2006 - 2012
Completed primary education at San Isidro Village Elementary School from 2006 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring jereme?
You can contact jereme and 90k+ other talented remote workers on Himalayas.
Message jeremeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
