Kyle John Abucejo
@kylejohnabucejo
Technical support and sales professional who solves complex issues with customer-first leadership.
PhilippinesWhat I'm looking for
I’m a performance-driven technical support and sales professional with over 4 years of expertise in technical troubleshooting, high-volume sales, and healthcare customer service. I’m known for technical proficiency, calm escalation handling, and maintaining exceptional customer satisfaction ratings.
Most recently, I’ve delivered expert troubleshooting for consumer electronics and software while leveraging product knowledge to provide protection solutions and meet sales targets. I was also promoted to Subject Matter Expert (SME) to mentor peers, handle escalations, and ensure adherence to technical protocols, including managing complex telecommunications accounts with a focus on billing accuracy and technical resolution.
Experience
Work history, roles, and key accomplishments
Provided expert technical troubleshooting for consumer electronics and software. Used product knowledge to deliver protection solutions while meeting sales targets.
SME / Team of Experts CSR
Iqor — Telco Account
Jun 2022 - Apr 2024 (1 year 10 months)
Served as a Subject Matter Expert (SME) to mentor peers, handle escalations, and ensure adherence to technical protocols. Managed complex telecommunications accounts with a focus on billing accuracy and technical resolution.
Provided compassionate and accurate support for healthcare members regarding benefits and claims. Maintained strict adherence to data privacy and healthcare regulations in member interactions.
Education
Degrees, certifications, and relevant coursework
Deroman Montessori School
2019 - 2021
Attended Deroman Montessori School in Tanza, Cavite from 2019 to 2021.
Tanza National Comprehensive High School
2014 - 2019
Attended Tanza National Comprehensive High School in Tanza, Cavite from 2014 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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