rhaldin ruedaRR
Open to opportunities

rhaldin rueda

@rhaldinrueda

Experienced TSR and CSR / Data analyst

Philippines

What I'm looking for

Looking for a challenging role that utilizes my technical support and customer service skills, with opportunities for growth and professional development.

I'm a seasoned professional with a strong background in technical support, customer service, and content moderation. With experience in troubleshooting, maintenance, and supervision of telecom equipment, I'm confident in my ability to provide outstanding work. I'm passionate about learning new roles and gaining new skills, and I'm excited to bring my expertise to a new challenge.

Throughout my career, I've worked with various companies, including Enshored Philippines, TPG Telecom, Collective Solution, and Teleperformance Philippines. I've developed strong skills in technical support, customer service, and content moderation, and I'm well-versed in a range of software and hardware technologies.

I'm a proactive and effective problem-solver, with a strong focus on customer service and a passion for data analysis. I'm excited to bring my skills and experience to a new role and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

TT

TECHNICAL SUPPORT REPRESENTATIVE

TPG Telecom

Nov 2022 - Apr 2023 (5 months)

Troubleshot, maintained, installed, and supervised telecom equipment, including telephony hardware and applications.

EP

CONTENT MODERATOR

Enshored Philippines

Jan 2023 - Mar 2023 (2 months)

Ensured legal compliance and safety of content uploaded to the platform (Tiktok). Managed comments, videos, captions, and content to ensure all shared content was appropriate and followed community rules.

CS

CUSTOMER SERVICE REPRESENTATIVE

Collective Solution

Nov 2021 - Aug 2022 (9 months)

Worked on different roadside LOB (Chat, Inbound & Outbound, B2B/B2C) and ensured decision-making using policies given by clients.

TP

LEVEL 2 TECHNICAL SUPPORT / ESCALATION

Teleperformance Philippines

Nov 2017 - Nov 2021 (4 years)

Diagnosed and solved technical faults, handled escalation calls, chat, and email with strong customer service skills.

CS

CONTENT MODERATOR / EMAIL & CHAT SUPPORT

Collective Solution

May 2015 - Nov 2017 (2 years 6 months)

Worked on 3 different kinds of LOB (Website Moderator, Customer Service & Back Office) and analyzed data to enhance effectiveness and proactiveness.

Education

Degrees, certifications, and relevant coursework

rhaldin hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Tech stack

Software and tools used professionally

Interested in hiring rhaldin?

You can contact rhaldin and 90k+ other talented remote workers on Himalayas.

Message rhaldin

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
rhaldin rueda - TECHNICAL SUPPORT REPRESENTATIVE - TPG Telecom | Himalayas