rhaldin rueda
@rhaldinrueda
Experienced TSR and CSR / Data analyst
What I'm looking for
I'm a seasoned professional with a strong background in technical support, customer service, and content moderation. With experience in troubleshooting, maintenance, and supervision of telecom equipment, I'm confident in my ability to provide outstanding work. I'm passionate about learning new roles and gaining new skills, and I'm excited to bring my expertise to a new challenge.
Throughout my career, I've worked with various companies, including Enshored Philippines, TPG Telecom, Collective Solution, and Teleperformance Philippines. I've developed strong skills in technical support, customer service, and content moderation, and I'm well-versed in a range of software and hardware technologies.
I'm a proactive and effective problem-solver, with a strong focus on customer service and a passion for data analysis. I'm excited to bring my skills and experience to a new role and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
TECHNICAL SUPPORT REPRESENTATIVE
TPG Telecom
Nov 2022 - Apr 2023 (5 months)
Troubleshot, maintained, installed, and supervised telecom equipment, including telephony hardware and applications.
CONTENT MODERATOR
Enshored Philippines
Jan 2023 - Mar 2023 (2 months)
Ensured legal compliance and safety of content uploaded to the platform (Tiktok). Managed comments, videos, captions, and content to ensure all shared content was appropriate and followed community rules.
CUSTOMER SERVICE REPRESENTATIVE
Collective Solution
Nov 2021 - Aug 2022 (9 months)
Worked on different roadside LOB (Chat, Inbound & Outbound, B2B/B2C) and ensured decision-making using policies given by clients.
LEVEL 2 TECHNICAL SUPPORT / ESCALATION
Teleperformance Philippines
Nov 2017 - Nov 2021 (4 years)
Diagnosed and solved technical faults, handled escalation calls, chat, and email with strong customer service skills.
CONTENT MODERATOR / EMAIL & CHAT SUPPORT
Collective Solution
May 2015 - Nov 2017 (2 years 6 months)
Worked on 3 different kinds of LOB (Website Moderator, Customer Service & Back Office) and analyzed data to enhance effectiveness and proactiveness.
Education
Degrees, certifications, and relevant coursework
rhaldin hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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