Danne Kabange

I am a dedicated remote customer support specialist with over four years of experience supporting U.S. and local customers via live chat, phone, and email. I consistently delivered high-quality service at SiriusXM and Vodacom using CRM tools like Zendesk, Freshdesk, and Salesforce.

My strengths include technical troubleshooting, billing support, account management, and conflict resolution, which helped me maintain a 95%+ customer satisfaction rating while handling high-volume inquiries. I thrive in KPI-driven, fast-paced environments and am skilled at multitasking with strong written communication.

I have a fully equipped home office and reliable high-speed internet that enable seamless global customer service delivery. I collaborate effectively with internal teams to escalate and resolve complex issues and continually meet performance targets.

I am adaptable, empathetic, and committed to continuous learning; I aim to bring professionalism, attention to detail, and a customer-first mindset to a remote support role where I can contribute to improved satisfaction and retention.