Open to opportunities

Bavuyise Dweba

@bavuyisedweba

Customer support professional delivering retention-focused service and technical troubleshooting across multiple channels.

South Africa

Message

What I'm looking for

I’m looking for a role where I can help customers succeed—balancing retention-focused service with technical troubleshooting—using modern tools like Zendesk and CRM systems, while growing in problem-solving and customer satisfaction outcomes.

I’m a customer service and technical support professional with a broad background in multi-channel customer care and technical operations. I build strong outcomes by resolving problems quickly, communicating clearly, and using my technical troubleshooting skills to improve customer satisfaction.

Most recently, as a Customer Service Representative at TTEC, I focus on customer retention and de-escalating cancellation requests while meeting account-saving KPIs. I maintain consistently above-average CSAT by applying effective problem-solving and support processes.

Previously, I worked as a Technical Support Agent at Capita and provided email, chat, and phone support at Takealot.com using Zendesk. I also supported remote administrative and technical needs through ZamaPrimary School and delivered multi-channel sales support using CRM tools at 3iSolutionsBPO.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

TTEC

Feb 2026 - Present (5 months)

Focuses on customer retention by de-escalating cancellation requests and meeting account-saving KPIs. Maintains above-average CSAT through effective problem-solving.

Customer Retention De escalation Cancellation Retention CSAT KPI Management Customer Support Problem Solving

Teacher's Assistant

Zama Primary School

Jun 2025 - Dec 2025 (6 months)

Provided remote administrative and technical support to clients, supporting streamlined daily operations and task management.

Remote Technical Support Administrative Support Task Management client support

Technical Support Agent

Capita

Jan 2021 - Jul 2021 (6 months)

Communicated complex technical solutions to non-technical customers to resolve issues. Managed high-volume support actions using ticketing systems and provided troubleshooting documentation for support desk staff.

Technical Troubleshooting Customer Support Ticketing Systems Technical Documentation Remote Non Technical Communication

Customer Care Agent (Seasonal)

Takealot.com

Oct 2019 - May 2020 (7 months)

Provided email, chat, and phone support for a high-volume e-commerce platform. Resolved customer inquiries using Zendesk while ensuring timely and accurate responses.

Customer Support Email Support Phone Support Zendesk Live Chat