Chantel B
@chantelb
Customer-centric B2B support specialist focused on proactive issue resolution.
South AfricaWhat I'm looking for
I am a customer-focused B2B support specialist with 5+ years' experience delivering empathetic, high-volume remote support across voice, email, chat and social channels. I consistently take ownership of billing, technical and fulfillment issues, use CRMs like Zendesk and Salesforce, and drive churn prevention through proactive troubleshooting and accurate documentation.
I excel at adapting workflows for unique client needs, collaborating cross-functionally to resolve recurring problems, and proposing process improvements that reduce repeat contacts. Self-motivated and accountable, I build long-term trust with business clients while maintaining high standards under pressure.
Experience
Work history, roles, and key accomplishments
Freelance Customer Support
Self-Employed
Jul 2024 - Present (1 year 3 months)
Provide personalized B2B customer support across voice, WhatsApp, email, and social platforms, resolving order, payment, and fulfillment issues while maintaining client satisfaction and preventing escalations.
Shipping & Delivery Support
Amazon Development Centre
Sep 2023 - Jun 2024 (9 months)
Handled high-volume voice and chat inquiries on shipping, payments, and platform disruptions, troubleshooting logistics via Amazon CRM and proposing process improvements to reduce repeat contacts.
Customer Support Agent
Independent Contractor
Jan 2023 - Jun 2023 (5 months)
Delivered frontline B2B-style support via inbound/outbound calls, email, and chat for billing, account, and technical issues; used Zendesk, Salesforce, and HubSpot to log cases and minimize escalations.
Technical Help Desk Support
Amazon Development Centre
Feb 2022 - Oct 2022 (8 months)
Provided voice-based device troubleshooting for Kindle, Echo, and Fire TV, adapting scripts to deliver rapid solutions and documenting cases to support internal knowledge sharing.
Retail Customer Support
Amazon Development Centre
Feb 2021 - Oct 2021 (8 months)
Managed inbound calls for orders, refunds, returns, and account issues, resolving disputes empathetically and maintaining accurate CRM records to enable effective follow-up.
Education
Degrees, certifications, and relevant coursework
Unknown High School
High School Diploma, General Secondary Education
Completed High School and obtained a High School Diploma.
Certificate, Social Media Marketing
2022 - 2022
Completed the Google Social Media Marketing Certificate in 2022.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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