Open to opportunities

Crystalyn jade Capinig

@crystalynjadecapinig

Message

Customer service representative with strong organizational and communication skills.

Philippines

Message

What I'm looking for

I am looking for a role in a dynamic company that values growth and offers opportunities for professional development.

I am a dedicated customer service representative with a proven track record in managing customer inquiries and providing exceptional support. My experience at Concentrix honed my skills in problem-solving and effective communication, where I successfully addressed customer questions about products and services while ensuring a smooth sales process.

In my recent role at Cognizant, I further developed my abilities in social media management and order processing, ensuring that customer specifications were met with precision and timeliness. My commitment to excellence was recognized when I was awarded Best Employee for the month of October 2018 out of 600 workers, a testament to my hard work and dedication.

With a background in administrative support and a certificate in Virtual Assistance Training, I am eager to bring my skills to a dynamic and growth-oriented company where I can continue to develop professionally and contribute to team success.

Experience

Work history, roles, and key accomplishments

Admin Assistant Virtual Assistant

Jezrah Trading

Nov 2024 - Present (8 months)

Processed customer orders, provided comprehensive customer support, and maintained accurate inventory updates. Coordinated shipping logistics and managed returns to ensure smooth daily operations.

Order Processing Customer Support Inventory Management Data Entry

Social Media Management Process Executive

Cognizant

Jul 2023 - Present (2 years)

Managed customer orders by accurately documenting specifications, quality, and quantity details for various items. Ensured timely processing and communication to maintain operational efficiency.

Order Management Data Entry Quality Control Customer Service Process Improvement Social Media Management

Customer Services Representative

Concentrix

Aug 2018 - Present (6 years 11 months)

Responded to customer inquiries via phone, addressing product and service questions, and performing troubleshooting. Managed sales transactions, processed payments, and handled returns efficiently.

Customer Service Troubleshooting Sales Payment Processing Data Entry Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Baguio City National High School

Secondary Education, General Studies

Completed secondary education, building foundational knowledge across various subjects. Developed essential academic and life skills during this period.

Pimsat Colleges

Bachelor of Science, Hotel and Restaurant Management

Pursued a Bachelor of Science in Hotel and Restaurant Management. Gained comprehensive knowledge in hospitality operations, customer service, and management principles.