Marla Joy EsteroME
Open to opportunities

Marla Joy Estero

@marlajoyestero

Experienced customer service representative with a focus on support excellence.

Philippines

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a detail-oriented professional with extensive experience in customer service, administrative support, and data management. My career has been defined by my commitment to providing exceptional service, whether assisting customers via chat or phone. I pride myself on my ability to communicate clearly and effectively, ensuring that every interaction leaves a positive impression.

Throughout my career, I have developed strong problem-solving skills and the ability to multitask efficiently. I have worked in various roles, including as a Chat Support Representative at Transcom and as an Assistant Secretary at GL Comsat Enterprise Corp. In these positions, I have honed my skills in managing schedules, handling confidential information, and delivering accurate, timely support to customers.

My dedication to professionalism and a customer-focused approach has allowed me to excel in fast-paced environments. I am always eager to learn and adapt, ensuring that I stay updated on products and policies to provide the best possible assistance to customers.

Experience

Work history, roles, and key accomplishments

GC

Assistant Secretary

GL Comsat Enterprise Corp

Mar 2015 - May 2016 (1 year 2 months)

Provided administrative and clerical support to senior staff, handling tasks like scheduling, correspondence, record-keeping, and office organization. Ensured smooth daily operations.

TR

Chat Support Representative

Transcom

Sep 2012 - Feb 2013 (5 months)

Assisted customers via chat and email, providing updates on shipment statuses and delivery of ordered packages. Resolved customer issues and ensured a positive experience.

EM

Assistant secretary/encoder

E.C.H. Marketing

Feb 2011 - Feb 2012 (1 year)

Provided clerical and administrative support by encoding data, organizing files, preparing documents, and answering calls and emails. Assisted with various office tasks to ensure smooth operations.

Education

Degrees, certifications, and relevant coursework

SS

Sum-ag National High School

High School Diploma, General Studies

Completed secondary education at Sum-ag National High School, gaining foundational knowledge and skills.

VC

VMA Global College

Certificate, Seafarers Catering / Stewarding

Undertook the Seafarers Catering / Stewarding course, focusing on hospitality and service within a maritime context. Acquired practical skills relevant to catering and stewarding operations.

Tech stack

Software and tools used professionally

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Marla Joy Estero - Assistant Secretary - GL Comsat Enterprise Corp | Himalayas