Marla Joy Estero
@marlajoyestero
Experienced customer service representative with a focus on support excellence.
What I'm looking for
I am a detail-oriented professional with extensive experience in customer service, administrative support, and data management. My career has been defined by my commitment to providing exceptional service, whether assisting customers via chat or phone. I pride myself on my ability to communicate clearly and effectively, ensuring that every interaction leaves a positive impression.
Throughout my career, I have developed strong problem-solving skills and the ability to multitask efficiently. I have worked in various roles, including as a Chat Support Representative at Transcom and as an Assistant Secretary at GL Comsat Enterprise Corp. In these positions, I have honed my skills in managing schedules, handling confidential information, and delivering accurate, timely support to customers.
My dedication to professionalism and a customer-focused approach has allowed me to excel in fast-paced environments. I am always eager to learn and adapt, ensuring that I stay updated on products and policies to provide the best possible assistance to customers.
Experience
Work history, roles, and key accomplishments
Assistant Secretary
GL Comsat Enterprise Corp
Mar 2015 - May 2016 (1 year 2 months)
Provided administrative and clerical support to senior staff, handling tasks like scheduling, correspondence, record-keeping, and office organization. Ensured smooth daily operations.
Customer Service Rep
Panasiatic Solutions
Sep 2013 - Jan 2015 (1 year 4 months)
Assisted customers by answering questions, resolving issues, and providing support via phone, email, or chat. Documented interactions and stayed updated on products and policies to offer accurate help.
Chat Support Representative
Transcom
Sep 2012 - Feb 2013 (5 months)
Assisted customers via chat and email, providing updates on shipment statuses and delivery of ordered packages. Resolved customer issues and ensured a positive experience.
Assistant secretary/encoder
E.C.H. Marketing
Feb 2011 - Feb 2012 (1 year)
Provided clerical and administrative support by encoding data, organizing files, preparing documents, and answering calls and emails. Assisted with various office tasks to ensure smooth operations.
Education
Degrees, certifications, and relevant coursework
Sum-ag National High School
High School Diploma, General Studies
Completed secondary education at Sum-ag National High School, gaining foundational knowledge and skills.
VMA Global College
Certificate, Seafarers Catering / Stewarding
Undertook the Seafarers Catering / Stewarding course, focusing on hospitality and service within a maritime context. Acquired practical skills relevant to catering and stewarding operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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