Jenny Lustig
@jennylustig
Customer success leader and hiring strategist who solves stakeholder challenges with empathy and data.
United StatesWhat I'm looking for
I am a customer success professional and former recruiter and project manager with a human-centered, strategic approach to client relationships. I combine creativity, empathy, and data-driven insights to solve complex stakeholder challenges and deliver measurable results.
In recruiting and customer success roles at firms including Oscar Health, OnDeck, and McKinsey, I led cross-functional projects, built scalable hiring processes, and improved outcomes—driving a 15% increase in offers year-over-year while reducing interview volume and launching organization-wide playbooks and frameworks.
I coach clients through career transitions and design programs that increase retention and engagement; I prioritize proactive follow-up, stakeholder alignment, and practical tools that enable teams to adopt best practices and sustain growth.
Experience
Work history, roles, and key accomplishments
CCCustomer Success / Career Coach
Career Contessa
Jan 2024 - Present (1 year 9 months)
Guide 35 clients through career transition strategy with 92% repeat client rate by delivering personalized coaching and proactive follow-up to drive measurable outcomes.
OHImproved data science hiring outcomes by streamlining interview processes and launching a recruiting performance framework, increasing offers by 15% YoY while reducing interviews by 200.
Senior Talent Partner
OnDeck
Jan 2018 - Jan 2020 (2 years)
Orchestrated a company-wide SaaS implementation saving $25K annually and led onboarding to drive Greenhouse adoption, improving hiring manager experience and talent workflows.
MCSenior Recruiter
McKinsey & Company
Jan 2016 - Jan 2018 (2 years)
Filled 89 strategic consulting roles across multiple regions through relationship-driven recruiting, piloted a tech internship program with Carnegie Mellon, and led a 350-attendee SXSW recruitment event.
Education
Degrees, certifications, and relevant coursework
IUIndiana University
Attended Indiana University in Bloomington, IN; specific degree and dates not provided.
SUSan Francisco State University
Bachelor of Science
Earned a Bachelor of Science and a Certificate in Project Management; dates and major unspecified.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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