Open to opportunities

Jenny Lustig

@jennylustig

Message

Customer success leader and hiring strategist who solves stakeholder challenges with empathy and data.

United States

Message

What I'm looking for

I seek roles where I can lead customer success and hiring initiatives, work cross-functionally, use data to improve outcomes, and coach teams in a collaborative, growth-focused culture.

I am a customer success professional and former recruiter and project manager with a human-centered, strategic approach to client relationships. I combine creativity, empathy, and data-driven insights to solve complex stakeholder challenges and deliver measurable results.

In recruiting and customer success roles at firms including Oscar Health, OnDeck, and McKinsey, I led cross-functional projects, built scalable hiring processes, and improved outcomes—driving a 15% increase in offers year-over-year while reducing interview volume and launching organization-wide playbooks and frameworks.

I coach clients through career transitions and design programs that increase retention and engagement; I prioritize proactive follow-up, stakeholder alignment, and practical tools that enable teams to adopt best practices and sustain growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Success / Career Coach

Current

Career Contessa

Jan 2024 - Present (2 years 5 months)

Guide 35 clients through career transition strategy with 92% repeat client rate by delivering personalized coaching and proactive follow-up to drive measurable outcomes.

Career Coaching Client Success Stakeholder Management Communication Empathy

Lead Tech Recruiter

Oscar Health

Jan 2021 - Jan 2024 (3 years)

Improved data science hiring outcomes by streamlining interview processes and launching a recruiting performance framework, increasing offers by 15% YoY while reducing interviews by 200.

Technical Recruiting Hiring Playbooks Interview Design Stakeholder Management Project Management Talent Strategy Data Driven Hiring Sourcing

Senior Talent Partner

OnDeck

Jan 2018 - Jan 2020 (2 years)

Orchestrated a company-wide SaaS implementation saving $25K annually and led onboarding to drive Greenhouse adoption, improving hiring manager experience and talent workflows.

SaaS Implementation Customer Success Onboarding Greenhouse Employer Branding Project Management Process Improvement

Senior Recruiter

McKinsey & Company

Jan 2016 - Jan 2018 (2 years)

Filled 89 strategic consulting roles across multiple regions through relationship-driven recruiting, piloted a tech internship program with Carnegie Mellon, and led a 350-attendee SXSW recruitment event.

Campus Programs Relationship Management Talent Acquisition Networking