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Open to opportunities

Fredrick Hendry

@fredrickhendry

Dynamic Client Success Manager passionate about strategic relationship building.

United States
Message

What I'm looking for

I am looking for a role that allows me to leverage my relationship-building skills and project management experience in a collaborative environment that values diversity and supports career growth.

I am a dynamic and results-driven Client Success Manager with a passion for building strong relationships and delivering strategic outcomes. My expertise lies in client consulting, project management, and leveraging technical tools to optimize processes. I have a proven track record of identifying top talent, managing pipelines, and collaborating with diverse stakeholders to drive efficient recruitment processes.

Currently, I lead a portfolio of clients at StandOut/ADP, where I foster strategic relationships and drive user adoption. I manage end-to-end project lifecycles, ensuring alignment with client goals and advocating for their needs. My data analysis skills allow me to interpret information effectively, driving continuous improvement and client satisfaction. I am excited to transition my expertise into a Human Resources Recruiter role, where I can support organizational growth and enhance recruitment strategies.

Experience

Work history, roles, and key accomplishments

SA
Current

Client Success Manager

StandOut / ADP

Apr 2022 - Present (3 years 3 months)

Led a portfolio of clients by fostering strategic relationships, driving user adoption, and developing strategic outcomes. Managed end-to-end project lifecycles, from solution design and development, to implementation and ongoing support.

AD

Technical Product Consultant

ADP

Mar 2019 - Present (6 years 4 months)

Proactively managed high-touch customer relationships, serving as a single point of contact for ATS resume workflow configurations. Ensured Service Level Agreements were consistently met.

AD

Client Relationship Manager/ Senior Recruiter

ADP

Jun 2017 - Present (8 years 1 month)

Provided consultative support to managers and HR directors, facilitating intake calls to understand hiring needs and set recruitment expectations. Managed client relationships and acted as a senior recruiter.

Education

Degrees, certifications, and relevant coursework

University of Central Florida logoUF

University of Central Florida

Bachelor of Science, Communications

Activities and societies: AIRS Certified (CIR, PRC, ACIR, CDR, CSSR, CMVR); Elevate-Vice President, Maitland, FL, 09/2020 - 03/2022, Promoted awareness of diversity and inclusion, facilitated community outreach, and drove membership growth through strategic initiatives.

Studied Interpersonal/Organizational Communications at the University of Central Florida. Focused on developing strong communication skills applicable to various professional settings.

Tech stack

Software and tools used professionally

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