Fredrick Hendry
@fredrickhendry
Dynamic Client Success Manager passionate about strategic relationship building.
What I'm looking for
I am a dynamic and results-driven Client Success Manager with a passion for building strong relationships and delivering strategic outcomes. My expertise lies in client consulting, project management, and leveraging technical tools to optimize processes. I have a proven track record of identifying top talent, managing pipelines, and collaborating with diverse stakeholders to drive efficient recruitment processes.
Currently, I lead a portfolio of clients at StandOut/ADP, where I foster strategic relationships and drive user adoption. I manage end-to-end project lifecycles, ensuring alignment with client goals and advocating for their needs. My data analysis skills allow me to interpret information effectively, driving continuous improvement and client satisfaction. I am excited to transition my expertise into a Human Resources Recruiter role, where I can support organizational growth and enhance recruitment strategies.
Experience
Work history, roles, and key accomplishments
Client Success Manager
StandOut / ADP
Apr 2022 - Present (3 years 3 months)
Led a portfolio of clients by fostering strategic relationships, driving user adoption, and developing strategic outcomes. Managed end-to-end project lifecycles, from solution design and development, to implementation and ongoing support.
Technical Product Consultant
ADP
Mar 2019 - Present (6 years 4 months)
Proactively managed high-touch customer relationships, serving as a single point of contact for ATS resume workflow configurations. Ensured Service Level Agreements were consistently met.
Client Relationship Manager/ Senior Recruiter
ADP
Jun 2017 - Present (8 years 1 month)
Provided consultative support to managers and HR directors, facilitating intake calls to understand hiring needs and set recruitment expectations. Managed client relationships and acted as a senior recruiter.
Corporate Technical Recruiter
Sears
Nov 2015 - Present (9 years 8 months)
Implemented recruitment strategies to drive candidate flow, including career fairs, recruitment events, and partnerships with local tech schools and colleges. Focused on corporate technical recruiting.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Bachelor of Science, Communications
Activities and societies: AIRS Certified (CIR, PRC, ACIR, CDR, CSSR, CMVR); Elevate-Vice President, Maitland, FL, 09/2020 - 03/2022, Promoted awareness of diversity and inclusion, facilitated community outreach, and drove membership growth through strategic initiatives.
Studied Interpersonal/Organizational Communications at the University of Central Florida. Focused on developing strong communication skills applicable to various professional settings.
Availability
Location
Authorized to work in
Job categories
Skills
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