Open to opportunities

Fredrick Hendry

@fredrickhendry

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Dynamic Client Success Manager passionate about strategic relationship building.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my relationship-building skills and project management experience in a collaborative environment that values diversity and supports career growth.

I am a dynamic and results-driven Client Success Manager with a passion for building strong relationships and delivering strategic outcomes. My expertise lies in client consulting, project management, and leveraging technical tools to optimize processes. I have a proven track record of identifying top talent, managing pipelines, and collaborating with diverse stakeholders to drive efficient recruitment processes.

Currently, I lead a portfolio of clients at StandOut/ADP, where I foster strategic relationships and drive user adoption. I manage end-to-end project lifecycles, ensuring alignment with client goals and advocating for their needs. My data analysis skills allow me to interpret information effectively, driving continuous improvement and client satisfaction. I am excited to transition my expertise into a Human Resources Recruiter role, where I can support organizational growth and enhance recruitment strategies.

Experience

Work history, roles, and key accomplishments

Current

Client Success Manager

Current

StandOut / ADP

Apr 2022 - Present (3 years 3 months)

Led a portfolio of clients by fostering strategic relationships, driving user adoption, and developing strategic outcomes. Managed end-to-end project lifecycles, from solution design and development, to implementation and ongoing support.

Project Management Data Analysis Relationship Management Change Management

Technical Product Consultant

ADP

Mar 2019 - Present (6 years 4 months)

Proactively managed high-touch customer relationships, serving as a single point of contact for ATS resume workflow configurations. Ensured Service Level Agreements were consistently met.

Customer Relationship Management ATS Workflows

Client Relationship Manager/ Senior Recruiter

ADP

Jun 2017 - Present (8 years 1 month)

Provided consultative support to managers and HR directors, facilitating intake calls to understand hiring needs and set recruitment expectations. Managed client relationships and acted as a senior recruiter.

Recruitment Client Relationship Management HR Consulting Staffing

Corporate Technical Recruiter

Sears

Nov 2015 - Present (9 years 8 months)

Implemented recruitment strategies to drive candidate flow, including career fairs, recruitment events, and partnerships with local tech schools and colleges. Focused on corporate technical recruiting.

Recruitment Strategy Candidate Sourcing Career Fairs Partnership Development Technical Recruiting

Education

Degrees, certifications, and relevant coursework

University of Central Florida

Bachelor of Science, Communications

Activities and societies: AIRS Certified (CIR, PRC, ACIR, CDR, CSSR, CMVR); Elevate-Vice President, Maitland, FL, 09/2020 - 03/2022, Promoted awareness of diversity and inclusion, facilitated community outreach, and drove membership growth through strategic initiatives.

Studied Interpersonal/Organizational Communications at the University of Central Florida. Focused on developing strong communication skills applicable to various professional settings.