Open to opportunities

jenny emmanuel

@jennyemmanuel

I support high-volume customer service and banking operations across transactions, onboarding, complaint resolution, and relationship management.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or operations role where I can manage customer requests, resolve issues, improve service processes, and apply my banking, CRM, and support experience.

I've supported customer service and operations at Hotpot Pepper Soup, managing enquiries, orders, payments, delivery coordination, complaints, and service recovery across phone, WhatsApp, social media, and direct interactions.

Previously at Wema Bank, I processed approximately 100 daily transactions using Finacle Core Banking Solution and supported account opening, debit card processing, BVN registration, and customer complaint resolution. I'm trained in HubSpot Service Hub, Zendesk, KYC, and Customer Due Diligence, with AML training in progress.

Experience

Work history, roles, and key accomplishments

Customer Service & Operations Staff

Hotpot Pepper Soup

Jan 2018 - Jan 2026 (8 years)

Handled daily customer enquiries, orders, complaints, and service requests while maintaining a professional and customer-focused approach. Managed customer orders from enquiry through delivery coordination and resolved concerns to support satisfaction and repeat business.

Customer Support Complaint Resolution Order Management Service Recovery Quality Assurance Team Coordination Process Improvement Multitasking

Teller / Customer Care Officer

Wema Bank Plc

Feb 2016 - Apr 2017 (1 year 2 months)

Processed approximately 100 customer transactions daily, including account credits/debits and cheque transactions, using Finacle Core Banking Solution. Supported approximately 30 customers daily with enquiries and complaints, maintaining professional service and timely resolution.