Dorcas Peter-King
@dorcaspeter-king
I improve banking customer experiences through digital onboarding, complaint resolution, and accurate operations support.
NigeriaWhat I'm looking for
At Fidelity Bank Plc, I supported front-office banking services, onboarded over 12,000 customers to online banking, issued more than 15,000 instant debit cards, and activated over 20,000 customers on instant banking platforms.
I've processed chargebacks for over 50,000 failed transactions and opened over 50,000 individual and corporate accounts while maintaining KYC-compliant documentation. I also implemented an automated customer tracking system that reduced complaint resolution time by 40%, designed a data-validation checklist that reduced customer-data errors by 30%, and supported the Finacle 7-to-Finacle 10 migration.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Officer
Fidelity Bank Plc
Jan 2016 - Jan 2025 (9 years)
Managed front-office customer service operations, supporting customers with account enquiries, digital banking issues, and transaction complaints. Onboarded over 12,000 customers onto online banking, issued 15,000 debit cards, and resolved 50,000 chargebacks.
Cash and Teller Officer
Fidelity Bank Plc
Jan 2013 - Jan 2014 (1 year)
Handled daily cash transactions, deposits, and withdrawals while maintaining accuracy and professionalism. Prepared daily cash position reports and reconciled cash balances.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Postgraduate Diploma, Management
Postgraduate Diploma in Management from Ladoke Akintola University of Technology.
Institute of Management and Technology
Higher National Diploma, Chemical Engineering
Higher National Diploma in Chemical Engineering from Institute of Management and Technology.
Institute of Management and Technology
National Diploma, Chemical Engineering
National Diploma in Chemical Engineering from Institute of Management and Technology.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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