At Wema Bank Plc, I engage customers to understand their financial needs, explain banking products and processes, and recommend relevant solutions. I also follow up on requests and complaints, coordinating with relevant teams to support timely resolution.
As a Branch Service Associate, I handle customer enquiries across service channels and maintain accurate customer and transaction records. I support customer onboarding and account-related processes in line with banking procedures.
As a remote Customer Support Intern, I practiced help desk workflows in Freshdesk, responded to customer enquiries by email, and resolved simulated tickets involving refunds, login issues, delays, and complaints. I hold certifications in customer service, customer success, and digital marketing.
