PNPrince Nonye
@princenonye
Customer service professional with 7+ years in banking delivering reliable client support.
NigeriaWhat I'm looking for
I am a customer service and client support professional with over seven years' experience working in fast-paced banking environments. I specialize in resolving customer inquiries, managing account-related issues, supporting digital service platforms, and maintaining high satisfaction levels.
At Fidelity Bank I supported 50+ customers daily, resolved 15+ complaints weekly while maintaining approximately 95% customer satisfaction, contributed to a 20% increase in cross-selling performance, and reduced cash discrepancies by 30%. I have hands-on experience with CRM and ticketing systems including Zendesk, Freshdesk, HubSpot CRM, and Salesforce.
I bring dependable communication, strong records management, and a customer-first mindset. I hold an HND and B.Sc. in Accounting and certifications in CRM, cash & tellering, IT support, and HSE levels 1 & 2.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Fidelity Bank PLC
Jan 2015 - Present (11 years)
Support 50+ customers daily with account inquiries and digital banking issues, resolving 15+ complaints weekly and maintaining ~95% customer satisfaction while contributing to cross-sell initiatives that increased performance by 20%.
Education
Degrees, certifications, and relevant coursework
IEIgnatius Ajuru University of Education
Bachelor of Science, Accounting
Completed a Bachelor of Science in Accounting with coursework focused on financial accounting and reporting.
Covenant Polytechnic
Higher National Diploma, Accounting
2012 - 2014
Completed Higher National Diploma in Accounting with practical training in accounting principles and financial management.
Covenant Polytechnic
National Diploma, Accounting
Completed National Diploma in Accounting covering foundational accounting and bookkeeping topics.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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