Open to opportunities

JAY-R FRANCISCO

@jay-rfrancisco

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Customer service representative skilled in resolving issues and improving satisfaction.

Philippines

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What I'm looking for

I seek a customer-focused role where I can resolve issues, improve processes, and contribute to high satisfaction in a collaborative team environment.

I am a dedicated customer service professional with two years of focused experience supporting customers across phone, email, and live chat. I have resolved billing issues, processed payments, assisted with order placement and delivery tracking, and troubleshot device and connectivity concerns, consistently achieving high first-call resolution and satisfaction scores.

I bring additional experience in quality assurance, auditing shipping and warehousing processes, and administrative support on project sites. Recognized for professionalism, empathy, and problem-solving, I collaborate effectively with teams and partners to improve processes and deliver reliable customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Afni

Feb 2025 - Aug 2025 (6 months)

Delivered customer support for mobile, internet, and online services across phone, email, and live chat; resolved billing issues, processed payments, and achieved high first-call resolution to improve customer satisfaction.

Customer Support Live Chat Phone Support Email Support Troubleshooting Call Resolution Customer Relationship Management

Customer Service Representative

Inspiro

Jan 2024 - Jan 2025 (1 year)

Coordinated with riders and partner restaurants to ensure timely order resolution and assisted customers via live chat with placements, modifications, and delivery tracking to enhance satisfaction.

Live Chat Support Order Management Coordination Problem Solving

Customer Service Representative

Alorica

Jan 2023 - Jan 2024 (1 year)

Assisted customers with purchases, returns, and product inquiries online; resolved complaints and delivered timely solutions, contributing to high customer satisfaction scores.

Returns Processing Phone Support Email Support

Quality Assurance Analyst

J&T Express

Jan 2019 - Jan 2023 (4 years)

Conducted audits of shipping and warehousing processes, monitored delivery KPIs, and prepared quality reports to identify performance gaps and improve operational accuracy.

Quality Assurance KPIs Logistics Reporting Compliance Performance Analysis Continuous Improvement

Administrative Assistant

M. Gluaulhati Construction Corp.

Jan 2017 - Jan 2019 (2 years)

Provided administrative and project support to site managers and engineers, maintained project documentation and permits, and assisted with scheduling, purchase orders, invoicing, and payroll.