Sasa Quilacio

I am an accomplished growth professional with extensive experience in customer service, administrative, and clerical roles. My career has been dedicated to enhancing customer experience and maximizing satisfaction through excellent service delivery. I possess superb abilities to develop and maintain a high level of product knowledge, which has been instrumental in my roles across various industries.

In my previous position as a Customer Service Associate with Cebu Pacific Air, I handled domestic and international airline passengers, assisting with check-in, inquiries, problem resolution, and ensuring passenger comfort. My role required me to inform passengers of safety and security procedures while effectively managing complaints and feedback. Additionally, my experience as an Operations Assistant at Shopping Center Management Corp. involved supporting day-to-day business functions, administrative tasks, and client liaison, showcasing my versatility and commitment to operational excellence.

As a Carpark Supervisor, I oversaw the daily operations of a parking facility, focusing on staff management, customer service, and safety. My ability to resolve problems efficiently and maintain a clean and secure environment has contributed to the overall success of the operations I have managed. I am eager to bring my skills and experience to a new opportunity where I can continue to grow and contribute positively.