Jennifer Emeka

I’m a motivated self-starter with experience in customer relations and customer information management, with a proven ability to work with difficult situations and provide exceptional service. I completed a training on Customer Relationship Management Tools and focused on being detail-oriented while supporting customers through challenges.

As an Intern Customer Service Representative at Hospitals Management Board, Abuja, I maintained accurate, confidential records of employee files and collaborated with other interns to keep work flow moving. I also successfully created and delivered a highly praised presentation on customer service.

As a Customer Service Representative at Nyanya General Hospital, Abuja, I maintained accurate, confidential patients’ records and updated database systems to track patients’ results. I responded to customers’ inquiries on laboratory test requests, resolved complaints on time, and collaborated with laboratory staff to ensure results were ready at the given turnaround time and sent to doctors ahead of appointments. As a Volunteer Customer Service Representative at ALX Africa, I make outbound calls, conduct customer surveys, and handle follow-ups and report documentations.