Open to opportunities

Erica Lane

@ericalane

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Results-driven sales professional with expertise in client relations.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my sales expertise while fostering strong client relationships and contributing to team success.

I am a dedicated sales professional with a strong background in client relationship management and a proven track record of exceeding sales targets. In my recent role as a Luxury Cruise Concierge Advisor at World Travel Holdings, I sold tailored vacation packages and consistently surpassed sales goals through personalized service. My ability to utilize Sabre and various travel platforms allowed me to source optimal travel experiences, significantly increasing client satisfaction and retention.

Prior to this, I served as a Client Development Manager at Doll Property Group, where I successfully prospected and engaged with sellers, converting high-quality leads into real estate acquisitions. My strategic alignment of client goals with company objectives drove a measurable increase in closed deals and overall client satisfaction. Additionally, my experience as a Claims Adjuster at United Healthcare honed my skills in resolving issues quickly and enhancing the client experience through process improvements.

Experience

Work history, roles, and key accomplishments

Luxury Cruise Concierge Advisor

World Travel Holdings

Jan 2022 - Jan 2025 (3 years)

Sold tailored vacation packages, consistently exceeding sales goals through personalized service. Utilized Sabre and multiple travel platforms to source optimal travel experiences, increasing client satisfaction and retention.

Sales Customer Service Sabre Client Relationship Management

Client Development Manager

Doll Property Group

Jan 2021 - Jan 2022 (1 year)

Prospected and engaged with sellers, successfully converting high-quality leads into real estate acquisitions. Aligned client goals with company strategies, driving a measurable increase in closed deals.

Lead Generation Negotiation CRM

Claims Adjuster

United Healthcare

Jan 2016 - Jan 2021 (5 years)

Handled a high volume of health insurance claims, resolving issues quickly while enhancing client experience. Contributed to process improvements that reduced turnaround time and improved member satisfaction.

Customer Service Process Improvement Communication

Enrollment Services Representative

Pearson

Jan 2014 - Jan 2016 (2 years)

Advised prospective students on academic programs, achieving a 100% transfer success rate. Boosted enrollment by aligning program offerings with individual student goals.

Communication Customer Service

Education

Degrees, certifications, and relevant coursework

University of Massachusetts

BA Sociology, Sociology

Completed a comprehensive curriculum in Sociology, gaining a deep understanding of societal structures, human behavior, and cultural dynamics. Developed strong analytical and research skills through coursework and projects.

Lindenwood University

Graduate Courses, Client Development

Undertook graduate-level coursework to further specialize in relevant fields. Focused on advanced topics to enhance professional capabilities and knowledge.