Open to opportunities

Jenn Phillips

@jennphillips

Message

Self-motivated professional with extensive customer service and management experience.

United States

Message

What I'm looking for

I am looking for a challenging office role that allows me to grow and utilize my skills.

With a diverse background in customer service, accounting, and management, I thrive in challenging office environments where I can utilize my organizational skills and self-motivation. My experience spans various roles, including delivery driver, financial administrative assistant, and floor supervisor, where I have consistently demonstrated my ability to handle customer complaints and provide exceptional support.

Throughout my career, I have honed my skills in financial record keeping, accounts payable, and customer relations. My time at AT&T allowed me to develop strong leadership abilities, as I was responsible for coaching representatives and ensuring customer satisfaction. I am passionate about delivering quality service and am always eager to learn and grow in my professional journey.

Experience

Work history, roles, and key accomplishments

Current

Delivery Driver

Current

Jimmy John's Sandwiches

Nov 2020 - Present (5 years 8 months)

Responsible for delivering food orders, handling customer complaints, and managing phone orders. Ensured timely and accurate deliveries while providing excellent customer service.

Communication Skills Customer Service Delivery Management Time Management

Prep Cook/Line Cook

Tikka Shack

Mar 2020 - Oct 2020 (7 months)

Prepared food items, managed kitchen operations, and assisted in line cooking. Collaborated with kitchen staff to ensure efficient service.

Teamwork Cooking Inventory Management

Cook/Scheduler

Something Different Grill

Sep 2018 - Mar 2020 (1 year 6 months)

Managed kitchen scheduling, daily expenses, and inventory ordering. Supervised back-of-house operations to ensure quality food service.

Cooking Scheduling Inventory Management Team Leadership

Financial Resource Officer

CHILDREN'S HOPE

Nov 2019 - Jan 2020 (2 months)

Handled accounts payable, charity donations, and monthly budgeting. Assisted in financial reporting and resource management.

Accounts Payable Budgeting Financial Reporting Resource Allocation

Financial Administrative Assistant

Children's Hope Residential Services, Inc

Sep 2019 - Nov 2019 (2 months)

Assisted in daily financial record keeping, managed phone communications, and supported accounts payable and receivable processes.

Customer Service Accounts Receivable Administrative Support Communication Skills Record keeping

Floor Supervisor

AT&T

Aug 2012 - Oct 2018 (6 years 2 months)

Managed customer complaints, provided product support, and retained customers as a retention specialist. Supervised floor operations and staff accountability.

Customer Support Team Management Retention Communication Skills