Jenn Phillips
@jennphillips
Self-motivated professional with extensive customer service and management experience.
What I'm looking for
With a diverse background in customer service, accounting, and management, I thrive in challenging office environments where I can utilize my organizational skills and self-motivation. My experience spans various roles, including delivery driver, financial administrative assistant, and floor supervisor, where I have consistently demonstrated my ability to handle customer complaints and provide exceptional support.
Throughout my career, I have honed my skills in financial record keeping, accounts payable, and customer relations. My time at AT&T allowed me to develop strong leadership abilities, as I was responsible for coaching representatives and ensuring customer satisfaction. I am passionate about delivering quality service and am always eager to learn and grow in my professional journey.
Experience
Work history, roles, and key accomplishments
Delivery Driver
Jimmy John's Sandwiches
Nov 2020 - Present (4 years 7 months)
Responsible for delivering food orders, handling customer complaints, and managing phone orders. Ensured timely and accurate deliveries while providing excellent customer service.
Prep Cook/Line Cook
Tikka Shack
Mar 2020 - Oct 2020 (7 months)
Prepared food items, managed kitchen operations, and assisted in line cooking. Collaborated with kitchen staff to ensure efficient service.
Cook/Scheduler
Something Different Grill
Sep 2018 - Mar 2020 (1 year 6 months)
Managed kitchen scheduling, daily expenses, and inventory ordering. Supervised back-of-house operations to ensure quality food service.
Financial Resource Officer
CHILDREN'S HOPE
Nov 2019 - Jan 2020 (2 months)
Handled accounts payable, charity donations, and monthly budgeting. Assisted in financial reporting and resource management.
Financial Administrative Assistant
Children's Hope Residential Services, Inc
Sep 2019 - Nov 2019 (2 months)
Assisted in daily financial record keeping, managed phone communications, and supported accounts payable and receivable processes.
Floor Supervisor
AT&T
Aug 2012 - Oct 2018 (6 years 2 months)
Managed customer complaints, provided product support, and retained customers as a retention specialist. Supervised floor operations and staff accountability.
Customer Service Representative
Convergys
Jul 2011 - Sep 2011 (2 months)
Provided technical support for Suddenlink internet services, assisting customers with troubleshooting and service inquiries.
Office Manager
Troy Mechanical
Feb 2002 - Apr 2008 (6 years 2 months)
Managed office operations for a private HVAC company, including scheduling, billing, accounts payable, and parts ordering.
Education
Degrees, certifications, and relevant coursework
Wilkes University
Bachelor's, Music Education
1995 -
Bachelor's in Music education with a minor in business administration.
Wyoming Valley West Senior High School
High School Diploma, General Education
1992 -
High school or equivalent education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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