Jamiel hand

Served as the main point of contact for college students and faculty, assisting with regalia orders, troubleshooting, and invoicing. Contributed to team objectives in a fast-paced environment and managed day-to-day operations.

Assisted customers with insurance benefits, replacing healthy benefit cards, and utility bill payments. Educated customers about billing, payment processing, and support policies and procedures.

Helped customers understand Medicaid or Medicare coverage benefits and troubleshooted issues while documenting every call. Gathered information, assessed needs, and educated on important policies and procedures.

Assisted Disney Plus, ESPN+, and Hulu customers with personal details, billing information, and troubleshooting. Answered over 130 calls per shift and resolved customer inquiries and complaints quickly.

Followed a script to call customers and update their payment methods for the Cinch home warranty program. Met daily metrics by making up to 320 calls and utilized a knowledge base for support.

Answered 100% of inbound calls to solve caller issues via troubleshooting and various methods. Created and escalated tickets, set appointments, and performed data and insurance entry.

Managed invoicing, scheduling, inventory, and bookkeeping, and assisted with towing, tire changes, and lockouts. Negotiated prices with roadside companies and provided excellent customer service.

Managed inventory, stocking, scheduling, and invoices, and handled merchandise orders. Performed cashier duties and maintained store cleanliness.

Built rapport with customers to upsell Verizon device products and handled accessories or extras ordered. Provided inbound customer service and addressed customer needs.

Sold insurance policies, performed data entry, conducted cold calling, and made home visits. Managed client interactions and maintained sales records.

Managed scheduling, inventory, and invoices, and handled stocking and building sandwiches. Maintained cleanliness and performed general store duties.

Currently pursuing an Associate of Science in Business, focusing on foundational business principles and practices. Expected to graduate in 2025, aiming to build a strong academic base for future career endeavors.

Completed high school education, earning a diploma. Developed foundational academic skills and participated in various school activities.