Open to opportunities

Belinda Best

@belindabest

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Skilled customer service representative with over 9 years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

With over nine years of experience in customer service, I am dedicated to providing exceptional support and solutions to customer inquiries. My role as a Customer Service Representative at Global One Logistics has honed my ability to manage high volumes of calls and emails while consistently meeting performance metrics. I take pride in my strong product knowledge and my ability to build rapport with customers through active listening and personalized interactions.

Throughout my career, I have successfully resolved complex customer complaints by investigating root causes and implementing effective solutions. My experience as a waitress and secretary has further developed my time management and organizational skills, allowing me to efficiently prioritize tasks and support my team during peak periods. Recognized as a top performer, I am committed to maintaining a positive brand image and ensuring customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Global One Logistics

Aug 2020 - Oct 2024 (4 years 2 months)

Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Managed high volumes of calls and emails, consistently meeting performance metrics. Developed strong product knowledge and built rapport with customers through active listening and empathy.

Customer Service Problem Solving Active Listening Time Management Communication Conflict Management Empathy Technical Troubleshooting Billing Management Team Collaboration

Waitress/Server

Earls Diner

Mar 2019 - Dec 2022 (3 years 9 months)

Greeted customers, took orders, processed payments, and maintained cleanliness of the dining area. Provided friendly and efficient service to enhance customer experience.

Customer Service Time Management Communication Teamwork Serving Active Listening Problem Solving

Secretary

Doctor Diesel LLC

May 2016 - Sep 2019 (3 years 4 months)

Managed executive calendars, scheduled appointments, and coordinated meetings. Prepared correspondence and reports using Microsoft Office Suite while maintaining confidential records.

Office Management Microsoft Office Communication Time Management Scheduling Data Entry Inventory Management

Waitress/Dishwasher/Prep Cook

Shantie Food and Spirit

May 2016 - Jun 2018 (2 years 1 month)

Took food and drink orders, processed payments, and maintained cleanliness. Assisted in food preparation and ensured a pleasant dining experience for customers.

Customer Service Time Management Teamwork Serving Active Listening Problem Solving

Education

Degrees, certifications, and relevant coursework

Wayne County Community College District

High School Diploma/GED/College, Psychology/Mental Health/Surgical Tech

2023 -

Pursuing studies in Psychology, Mental Health, and Surgical Technology, focusing on the understanding of human behavior and the skills needed for healthcare environments.