Jennifer Timothy
@jennifertimothy
I bridge customer care and IT troubleshooting to deliver smooth remote support experiences.
NigeriaWhat I'm looking for
I've supported customers, sales, and social media communities at Gatesway Educational Consult, Uneatus, and Ameacom Global. I manage client communications, resolve escalations, document interactions in CRM systems, and turn customer needs into practical solutions.
Through IT Support training with Digital Witch, I've strengthened my troubleshooting, SLA management, and cloud infrastructure capabilities. I'm remote-ready and bring empathetic communication, technical problem-solving, and experience supporting customers across phone, social media, and digital tools.
Experience
Work history, roles, and key accomplishments
Social Media/Customer Success
Gatesway Educational Consult
May 2025 - Present (1 year 3 months)
Managed client communications across social platforms and phone lines, created engaging content, and executed digital strategies to boost brand reach.
Call Center Agent
Uneatus
Feb 2025 - May 2025 (3 months)
Converted leads through phone and social media, verified locations using mapping tools, and documented interactions in CRM systems.
Sales and Marketing Specialist
Ameacom Global
Feb 2021 - Aug 2022 (1 year 6 months)
Presented BNPL financial solutions to clients, educated on complex terms, and managed sales pipeline documentation.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Bachelor of Arts, English Language
Bachelor of Arts in English Language from Ahmadu Bello University, Zaria, Nigeria.
College of Education (Technical) Gusau
Diploma, English
Studied English as a double major at the College of Education (Technical) Gusau.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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