Okeke Jennifer chidinma
@okekejenniferchidinm
I resolve customer inquiries and manage support tickets using CRM and help desk tools.
NigeriaWhat I'm looking for
I've built hands-on customer support and IT support experience through AQskill and Digital Witch Support Community training programs, managing inquiries, support tickets, CRM records, email, and live chat workflows using HubSpot, Freshdesk, Zoho Desk, and Slack.
I've also used Zoho CRM, Airtable, Zapier, Google Workspace, ChatGPT, and Google Gemini to support customer operations, draft responses, summarize complaints, and improve support workflows. My background in teaching and HSE documentation strengthened my communication, problem-solving, record-keeping, and ability to remain calm while resolving issues.
Experience
Work history, roles, and key accomplishments
Customer Relationship Management Trainee
AQskill
Jun 2026 - Aug 2026 (2 months)
Completed professional training in customer operations, support ticket management, and CRM systems. Developed skills in AI-assisted support and customer experience improvement.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Science, Geography and Environmental Management
Grade: Second Class Honours (Upper Division)
Earned a Bachelor of Science in Geography and Environmental Management with a CGPA of 3.80/5.00, achieving Second Class Honours (Upper Division).
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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