Open to opportunities

Jennifer Uzoma

@jenniferuzoma

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Customer service and outbound sales professional specializing in lead qualification.

Nigeria

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What I'm looking for

I’m looking for a role where I can handle inbound/outbound customer conversations, qualify leads, and drive appointments with clear follow-up. I want a fast-paced environment that values accurate records, strong communication, and measurable results.

I’m a dynamic customer service professional with proven expertise in outbound calling, lead qualification, and appointment setting. I build rapport quickly, represent brands professionally, and keep detailed records to ensure seamless follow-up and strong conversion outcomes in fast-paced environments.

In customer service and sales roles, I made “80+ outbound calls daily,” qualifying leads and achieving a “65% appointment scheduling rate.” I maintained a “4.7/5.0 satisfaction score,” improved repeat business by “18% over 9 months,” and delivered a “95% first-call resolution rate” while representing the brand and handling customer concerns.

I also strengthen customer acquisition and retention through disciplined lead qualification and scheduling. As a teacher, I delivered engaging lessons to “100+ students,” managed conflicts with effective resolution strategies, and maintained accurate records with timely follow-up—training that sharpened my communication, organization, and time management when juggling multiple priorities.

Experience

Work history, roles, and key accomplishments

Teacher

Destiny Christian Academy

Jan 2022 - May 2024 (2 years 4 months)

Delivered engaging lessons to 100+ students and supported strong communication and rapport-building. Managed classroom conflicts using effective resolution strategies, achieving a 98% positive classroom environment rating, while maintaining accurate student records and progress notes.

Lesson planning Classroom Management Conflict Resolution Student Records Multitasking Time Management

Customer Service Representative

Twinnys Kitchen Ltd

Sep 2021 - May 2022 (8 months)

Made 80+ outbound calls daily, qualifying leads and achieving a 65% appointment scheduling rate. Maintained a 4.7/5.0 satisfaction score, increased repeat business by 18% over 9 months, and delivered 95% first-call resolution on customer concerns.

Outbound Calling Lead Qualification Appointment Setting Customer Service Scheduling Customer Feedback Analysis

Sales Representative

Delight's Luxury

Jan 2022 - Present (4 years 5 months)

Handled 50+ daily customer inquiries across phone, chat, and in-person channels while maintaining a 92% positive feedback rating. Qualified leads and scheduled appointments, contributing to a 20% quarterly increase in new customer acquisitions.