Looking for a job

Jennifer Schmidt

@jenniferschmidt2

Customer success and product operations leader at Siftwell Analytics who delivered an analytics dashboard in five weeks.

United States

Message

At Siftwell Analytics, I translated customer needs into prioritized requirements and sprint-ready tickets, helping engineering act on data mapping, UX requirements, and implementation steps.

I led end-to-end delivery of a customer-facing analytics dashboard, from requirements and data-source mapping through wireframe reviews and production launch in five weeks. I also redesigned Jira ticketing to improve story point and epic alignment from about 50% to about 90%.

At Bamboo Health, I managed a customer success team of 15 overseeing a $41M portfolio, achieving 96% GRR across customer segments in the first three quarters of 2024. I also developed a program that uplifted ARR by $1.1M through automated price adjustments.

Earlier in my career, I worked in healthcare business model redesign, county human services, health policy consulting, and the United States Senate's Majority Health Policy Office. I hold a Master of Public Health in Health Policy and Administration from Tufts University Medical School and am a Certified Professional Scrum Product Owner.

Experience

Work history, roles, and key accomplishments

Director of Customer Success & Product Operations

Siftwell Analytics

Apr 2025 - Sep 2026 (1 year 5 months)

Translated customer needs into prioritized requirements and led end-to-end delivery of a customer-facing analytics dashboard in 5 weeks. Redesigned Jira infrastructure and established cross-functional review processes.

Jira Confluence Agile Scrum Requirements Gathering User Stories Data Mapping UX Customer Success Product Operations Cross functional Coordination Stakeholder Management

Director of Customer Success Operations

Bamboo Health

Developed and launched a program to uplift ARR by $1.1M through automated price adjustments. Implemented new methodology for prioritizing and assessing the health of 600+ commercial customers and led transition to a renewal model.

Customer Success Operations ARR Pricing Strategy Customer Health Renewal Management Stakeholder Alignment Data Analysis

Senior Customer Success Manager

Bamboo Health

Built the nascent CS function from the ground up, including capacity models, operational playbooks, and retention frameworks, while managing a $16M individual portfolio. Participated in successful startup exit via acquisition at 11x valuation.

Customer Success Capacity Planning Operational Playbooks Retention Strategy Portfolio Management Venture Exit

Legislative Aide, Majority Health Policy Office

United States Senate

Served as Legislative Aide in the Majority Health Policy Office.

Health Policy Legislative Affairs

Patient Experience Lab Manager

Business Innovation Factory

Managed healthcare business model redesign and a C-Suite network of 30+ health executives.

Healthcare Business Model Redesign Stakeholder Management Executive Networking

Health Policy Analyst

Wakely Consulting

Worked as a Health Policy Analyst.

Health Policy Analysis

Director of Customer Success

Siftwell Analytics

Launched a new SaaS technology platform, transitioning all customers to a tech-enabled services model and supporting 100% growth in customer base. Developed Population Health and Quality Campaigns and deployed a data-driven account health assessment tool.

SaaS Customer Success Population Health Campaign Quality Account Health Assessment Data Analysis Platform Launch

Program Specialist

Barnstable County, Dept. of Human Services

Served as Program Specialist in the Department of Human Services.

Provider Sales Lead

Bamboo Health

Promoted from BDR to Lead with an assigned territory within first 4 months. Applied consultative approach to identify customer pain points and provided cross-functional support across solution engineering, contracting, negotiation, and onboarding.

Sales Consultative Selling Solution Engineering Contracting Negotiation Onboarding BDR

Senior Manager of Customer Success

Bamboo Health

Developed initial methodology for Customer Health Scoring and customer prioritization. Implemented standalone CRM tool and maintained 95% GRR while managing a team of 6 overseeing $29M in direct revenue.

Customer Health CRM Customer Success Team Management GRR Revenue Management

Director of Customer Success

Bamboo Health

Managed a team of 15 overseeing a portfolio of $41M in direct revenue, achieving 96% GRR. Led enablement for three new product launches and directed Data Quality initiatives.

Customer Success Team Management Revenue Management GRR Product Launch Data Quality Healthcare