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Tarren Evans

@tarrenevans

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I build scalable customer success, operations, and enterprise program functions in healthtech.

United States

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What I'm looking for

I'm looking to lead customer success, operations, program, or portfolio functions where I can build scalable teams and systems, strengthen enterprise partnerships, translate customer needs into product outcomes, and drive measurable growth.

At Rely Health, I built Account Management, Customer Success, and Implementation Management from scratch, creating the operating structure, staffing models, hiring rubrics, and performance systems needed to scale enterprise healthtech partnerships.

I oversee complex portfolios spanning 40+ active programs, contracts, and SOWs, leading renewals, expansions, executive business reviews, and client roadmaps. My work has supported a 95% renewal rate and 99% NPS while strengthening relationships from frontline operators through C-suite stakeholders.

I translate operating and clinical workflows into product requirements, helping move patient outreach from manual processes to AI- and automation-enabled systems. I’ve led launches for AI agents, an AI phone line, and 24/7 back-office navigation products, while building dashboards and triage workflows shared across Customer Success, Product, and Engineering.

I also lead through change: from reducing procurement-to-launch time by 30 days to preserving every enterprise relationship through the Healthful-to-Sympto merger that formed Rely Health. Across my career, I’ve built teams, curriculum, implementation practices, and performance systems that help people and programs grow sustainably.

Experience

Work history, roles, and key accomplishments

Vice President, Customer Success

Sympto Health, Inc. (dba Rely Health)

Oct 2024 - Jul 2026 (1 year 9 months)

Built Account Management, B2B SaaS Customer Success, and Implementation Management functions from scratch, defining performance metrics and resource allocation. Oversaw a portfolio of 40+ active programs, maintaining a 95% renewal rate and 99% NPS.

Account Management Customer Success Implementation Management Renewal Negotiation Executive Communication Data Analysis CRM Management Process Improvement

Vice President, Operations

Sympto Health, Inc. (dba Rely Health)

Feb 2023 - Oct 2024 (1 year 8 months)

Streamlined operations of a lean Series-A startup using data-driven decision frameworks and capacity planning, improving operating margin contribution by ~45%. Led cross-functional launches of AI agent, incoming AI phone line, and 24/7 back-office navigation products.

Operations Management Capacity Planning Agile Jira Business Case Development Financial Modeling AI Automation Cross functional Leadership

Senior Operations Manager

Vituity / Healthful, Inc.

Jan 2022 - Feb 2023 (1 year 1 month)

Stewarded a $17M+ enterprise partnership portfolio as Account Manager and program lead, building executive relationships and migrating manual patient outreach to a SaaS-enabled platform. Established the EBR cadence and solution-driven consulting methodology.

Account Management Program Management Executive Engagement SaaS Implementation M&A Integration

Senior Manager, Medical Scribes & Navigators

Vituity / Healthful, Inc.

Jun 2015 - Jan 2022 (6 years 7 months)

Built and led a company-wide curriculum using a learning-management system, creating leadership-development, train-the-trainer, and field-training modules. Project-managed cross-functional teams on large-scale program rollouts, delivering ahead of schedule.

Curriculum Design LMS Training Project Management Process Improvement Team Leadership