At Elevance Health, I lead product strategy and delivery for member-facing digital platforms serving Medicaid and commercial programs. I delivered enhancements to member portals and internal platforms, including a centralized Letter Publishing Tool that reduced manual communication processes by about 30%.
I work with clinical, engineering, operations, and compliance stakeholders to turn feedback into configurable product enhancements. I also prioritize backlogs across product initiatives and help ensure solutions meet HIPAA, Medicaid, ACA, and state requirements.
Earlier, at Deloitte and Anthem, I translated healthcare requirements into user stories, workflows, and product documentation, and supported Agile delivery and UAT. My healthcare experience also includes population health analysis at Erie Family Health Center and clinical workflow support at Northshore University Health System.
