jennifer ronabio
@jenniferronabio
Senior Fraud and Payments Supervisor with extensive risk management experience.
What I'm looking for
I am a dedicated Senior Fraud and Payments Supervisor with a strong background in risk management and team leadership. Over the years, I have honed my skills in monitoring team performance, managing escalations, and implementing effective fraud detection strategies. My role at DesignCrowd has allowed me to develop and execute guidelines for structured credit risk analysis, ensuring the integrity of payment systems while enhancing customer satisfaction.
My experience spans various roles, including Fraud and Payment Specialist, where I investigated fraudulent transactions and resolved chargeback disputes. I am passionate about leveraging data analytics to identify fraud trends and improve processes. I thrive in collaborative environments and believe in motivating my team to achieve key performance metrics while fostering a culture of continuous improvement.
Experience
Work history, roles, and key accomplishments
Senior Fraud and Payments Supervisor
The PenBrothers International INC DesignCrowd
Jun 2017 - Present (8 years)
Monitored team engagement, managed task allocation, and handled escalations to ensure operational efficiency. Led goal setting and collected improvements for fraud risk management, while also overseeing chargeback monitoring and resolution.
Fraud and Payment Specialist
The PenBrothers International INC DesignCrowd
Mar 2016 - Present (9 years 3 months)
Investigated risky and fraudulent projects, responding to customer and designer queries regarding payments and fraud claims. Analyzed fraudulent transactions using fraud detection tools and identified existing fraud trends.
Customer Service Consultant
Unknown Company
Feb 2015 - Present (10 years 4 months)
Answered customer emails, phone calls, and provided information on products and services, identifying opportunities for suggestions. Responsible for taking orders, obtaining personal information, and updating customer accounts.
Coach/ Supervisor
SITEL PHILIPPINES
Jan 2010 - Present (15 years 5 months)
Supervised assigned teams to meet client and corporate goals, including operational metrics and customer satisfaction. Conducted regular feedback sessions, monitored performance, and implemented recognition programs to motivate optimal performance.
Quality Analyst
SITEL PHILIPPINES
Dec 2007 - Present (17 years 6 months)
Monitored and audited calls to ensure consistency in quality performance, providing feedback and coaching for agent development. Ensured agents achieved customer satisfaction and correct call resolution, actively participating in calibration sessions.
Verifier Analyst
SITEL PHILIPPINES
May 2007 - Present (18 years 1 month)
Audited sales calls to ensure adherence to all quality guidelines and actively participated in calibration to maintain consistency. Held team quality briefings to ensure compliance with established standards.
CommIT training POC
SITEL PHILIPPINES
Jan 2007 - Present (18 years 5 months)
Acted as a coach and supervisor, overseeing the team to meet client and corporate operational goals. Drove performance and ensured adherence to key metrics.
Tier 2/ Level 2
SITEL PHILIPPINES
Jun 2006 - Present (19 years)
Assisted coaches in driving team performance and handled supervisor's call escalations for customer-related queries. Provided hands-on assistance and proactively shared information to ensure smooth business operations.
Travel Customer Representative
Unknown Company
Dec 2005 - Present (19 years 6 months)
Managed car, hotel, and airline reservations for customers, ensuring accurate bookings. Created detailed travel itineraries to meet customer needs and preferences.
Customer Service Representative
Pilipinas Teleserv Inc
Mar 2005 - Present (20 years 3 months)
Handled inbound calls and assisted customers with a wide range of inquiries, including billing, technical issues, and promotions. Provided comprehensive support to resolve customer concerns effectively.
Telemarketing Officer
Teleworld Phils. Accredited provider of CITIBANK
Oct 2000 - Present (24 years 8 months)
Conducted outbound calls to offer CITIBANK promotions to potential customers. Responsible for monitoring and reporting month-end sales performance.
Salesperson
Mr. Quickie Corporation
Jul 1998 - Present (26 years 11 months)
Handled customer inquiries regarding bag and shoe repair services, providing accurate information and solutions. Acted as a cashier reliever and actively sold company products to customers.
Stock Clerk
Knick Knack International
Dec 1996 - Present (28 years 6 months)
Managed and organized stock materials, including accessories for bags and belts, ensuring proper storage and accessibility. Responsible for releasing requested materials to the Quality department and conducting monthly inventory counts.
Education
Degrees, certifications, and relevant coursework
Philippine School of Business Administration
Bachelor of Science in Business Administration, Business Administration- Marketing
Studied Business Administration with a focus on Marketing. Gained knowledge in various aspects of business operations and marketing strategies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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