jennifer ronabioJR
Open to opportunities

jennifer ronabio

@jenniferronabio

Senior Fraud and Payments Supervisor with extensive risk management experience.

Philippines

What I'm looking for

I am looking for a role that challenges me and allows for professional growth, ideally in a dynamic environment focused on risk management and fraud prevention.

I am a dedicated Senior Fraud and Payments Supervisor with a strong background in risk management and team leadership. Over the years, I have honed my skills in monitoring team performance, managing escalations, and implementing effective fraud detection strategies. My role at DesignCrowd has allowed me to develop and execute guidelines for structured credit risk analysis, ensuring the integrity of payment systems while enhancing customer satisfaction.

My experience spans various roles, including Fraud and Payment Specialist, where I investigated fraudulent transactions and resolved chargeback disputes. I am passionate about leveraging data analytics to identify fraud trends and improve processes. I thrive in collaborative environments and believe in motivating my team to achieve key performance metrics while fostering a culture of continuous improvement.

Experience

Work history, roles, and key accomplishments

TD
Current

Senior Fraud and Payments Supervisor

The PenBrothers International INC DesignCrowd

Jun 2017 - Present (8 years)

Monitored team engagement, managed task allocation, and handled escalations to ensure operational efficiency. Led goal setting and collected improvements for fraud risk management, while also overseeing chargeback monitoring and resolution.

SP

Quality Analyst

SITEL PHILIPPINES

Dec 2007 - Present (17 years 6 months)

Monitored and audited calls to ensure consistency in quality performance, providing feedback and coaching for agent development. Ensured agents achieved customer satisfaction and correct call resolution, actively participating in calibration sessions.

SP

Verifier Analyst

SITEL PHILIPPINES

May 2007 - Present (18 years 1 month)

Audited sales calls to ensure adherence to all quality guidelines and actively participated in calibration to maintain consistency. Held team quality briefings to ensure compliance with established standards.

SP

CommIT training POC

SITEL PHILIPPINES

Jan 2007 - Present (18 years 5 months)

Acted as a coach and supervisor, overseeing the team to meet client and corporate operational goals. Drove performance and ensured adherence to key metrics.

SP

Tier 2/ Level 2

SITEL PHILIPPINES

Jun 2006 - Present (19 years)

Assisted coaches in driving team performance and handled supervisor's call escalations for customer-related queries. Provided hands-on assistance and proactively shared information to ensure smooth business operations.

UC

Travel Customer Representative

Unknown Company

Dec 2005 - Present (19 years 6 months)

Managed car, hotel, and airline reservations for customers, ensuring accurate bookings. Created detailed travel itineraries to meet customer needs and preferences.

PI

Customer Service Representative

Pilipinas Teleserv Inc

Mar 2005 - Present (20 years 3 months)

Handled inbound calls and assisted customers with a wide range of inquiries, including billing, technical issues, and promotions. Provided comprehensive support to resolve customer concerns effectively.

TC

Telemarketing Officer

Teleworld Phils. Accredited provider of CITIBANK

Oct 2000 - Present (24 years 8 months)

Conducted outbound calls to offer CITIBANK promotions to potential customers. Responsible for monitoring and reporting month-end sales performance.

MC

Salesperson

Mr. Quickie Corporation

Jul 1998 - Present (26 years 11 months)

Handled customer inquiries regarding bag and shoe repair services, providing accurate information and solutions. Acted as a cashier reliever and actively sold company products to customers.

KI

Stock Clerk

Knick Knack International

Dec 1996 - Present (28 years 6 months)

Managed and organized stock materials, including accessories for bags and belts, ensuring proper storage and accessibility. Responsible for releasing requested materials to the Quality department and conducting monthly inventory counts.

Education

Degrees, certifications, and relevant coursework

PA

Philippine School of Business Administration

Bachelor of Science in Business Administration, Business Administration- Marketing

Studied Business Administration with a focus on Marketing. Gained knowledge in various aspects of business operations and marketing strategies.

Tech stack

Software and tools used professionally

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jennifer ronabio - Senior Fraud and Payments Supervisor - The PenBrothers International INC DesignCrowd | Himalayas