Stiffanny Alain

I am a dependable and analytical fraud detection and prevention professional with extensive experience in financial services, focused on identifying, investigating, and mitigating fraudulent activities.

At JPMorgan Chase & Co., I have worked across roles from Fraud Specialist to Relief Fraud Supervisor and currently serve as a Quality Assurance Management Analyst, conducting comprehensive reviews and audits of fraud detection and recovery processes to ensure compliance with internal policies and regulatory requirements.

I have led teams handling phone-based fraud and claims inquiries, overseeing performance metrics, providing training, and collaborating with fraud detection, recovery, compliance, and IT teams to implement corrective action plans and operational improvements.

I am committed to maintaining financial integrity, minimizing risk, and staying current with emerging threats and industry trends while delivering strong customer-focused communication and continuous process enhancements.