Open to opportunities

Maximillian Perez

@maximillianperez

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Results-driven fraud investigations expert with a focus on financial crimes.

Philippines

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What I'm looking for

I am looking for opportunities that allow me to further develop my expertise in fraud investigations and contribute to innovative solutions in financial crime prevention.

I am a results-driven fraud investigations expert with extensive experience in financial crimes. My career has been dedicated to identifying and mitigating complex fraud schemes, ensuring the protection of institutional assets and customers' interests. I have honed my skills in transaction monitoring, risk assessment, and fraud escalations while working at a major US financial institution.

Currently, I serve as a Senior Coordinator in Fraud Investigations at Capital One Philippines, where I lead efforts in Anti-Money Laundering and Transaction Monitoring Operations. My previous roles have included significant responsibilities in fraud account management and escalations, where I have consistently demonstrated my ability to drive comprehensive investigations and deliver impactful solutions.

With a strong foundation in critical thinking and a commitment to excellence, I am passionate about leveraging my expertise to contribute to the ongoing fight against financial crimes. I thrive in challenging environments and am dedicated to continuous improvement and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Transaction Monitoring Investigator

Current

Capital One Philippines Support Services Corp.

Nov 2021 - Present (3 years 8 months)

Investigated and mitigated complex fraud schemes as a Transaction Monitoring Investigator, specializing in Anti-Money Laundering operations. Conducted comprehensive investigations and risk assessments to protect institutional assets and customer interests.

Anti Money Laundering Transaction Monitoring Fraud Investigation Risk Assessment Financial Crime

Fraud and Disputes Escalations Senior Coordinator

Capital One Philippines Support Services Corp.

Sep 2019 - Present (5 years 10 months)

Managed fraud and dispute escalations, providing expert solutions to complex cases. Collaborated with various teams to resolve high-priority fraud issues.

Fraud Escalations Dispute Resolution Fraud Operations Critical Thinking Problem Solving

Advocacy Team Coordinator

Capital One Philippines Support Services Corp.

Jan 2017 - Present (8 years 6 months)

Served as a Subject-Matter Expert in Fraud and Dispute Operations, providing guidance and support to junior team members. Developed and implemented strategies to improve fraud detection processes.

Subject Matter Expertise Fraud Operations Process Improvement Team Leadership Training

Fraud Identity Team / Phone Channel Onboarding Senior Operations Representative

Capital One Philippines Support Services Corp.

Jul 2014 - Present (11 years)

Handled fraud identity and phone channel onboarding as a Senior Operations Representative. Specialized in identifying and preventing fraudulent activities during customer onboarding.

Fraud Prevention Identity Verification Customer Onboarding Operations Management Data Analysis

Tier 2 - Senior Fraud Account Specialist

Foundever

Jun 2012 - Present (13 years 1 month)

Provided advanced fraud account specialist support as a Tier 2 representative. Resolved complex fraud cases and assisted in training new team members.

Customer Support Mentoring Communication

Tier 1 - Fraud Account Specialist

Foundever

Jan 2012 - Present (13 years 6 months)

Assisted customers with fraud-related inquiries and issues as a Tier 1 Fraud Account Specialist. Documented and escalated complex cases to higher tiers.

Customer Service Documentation Data Entry