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@maximillianperez
Results-driven fraud investigations expert with a focus on financial crimes.
I am a results-driven fraud investigations expert with extensive experience in financial crimes. My career has been dedicated to identifying and mitigating complex fraud schemes, ensuring the protection of institutional assets and customers' interests. I have honed my skills in transaction monitoring, risk assessment, and fraud escalations while working at a major US financial institution.
Currently, I serve as a Senior Coordinator in Fraud Investigations at Capital One Philippines, where I lead efforts in Anti-Money Laundering and Transaction Monitoring Operations. My previous roles have included significant responsibilities in fraud account management and escalations, where I have consistently demonstrated my ability to drive comprehensive investigations and deliver impactful solutions.
With a strong foundation in critical thinking and a commitment to excellence, I am passionate about leveraging my expertise to contribute to the ongoing fight against financial crimes. I thrive in challenging environments and am dedicated to continuous improvement and professional growth.
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Work history, roles, and key accomplishments
Capital One Philippines Support Services Corp.
Nov 2021 - Present (4 years)
Investigated and mitigated complex fraud schemes as a Transaction Monitoring Investigator, specializing in Anti-Money Laundering operations. Conducted comprehensive investigations and risk assessments to protect institutional assets and customer interests.
Capital One Philippines Support Services Corp.
Sep 2019 - Present (6 years 2 months)
Managed fraud and dispute escalations, providing expert solutions to complex cases. Collaborated with various teams to resolve high-priority fraud issues.
Capital One Philippines Support Services Corp.
Jan 2017 - Present (8 years 10 months)
Served as a Subject-Matter Expert in Fraud and Dispute Operations, providing guidance and support to junior team members. Developed and implemented strategies to improve fraud detection processes.
Capital One Philippines Support Services Corp.
Jul 2014 - Present (11 years 4 months)
Handled fraud identity and phone channel onboarding as a Senior Operations Representative. Specialized in identifying and preventing fraudulent activities during customer onboarding.
Foundever
Jun 2012 - Present (13 years 5 months)
Provided advanced fraud account specialist support as a Tier 2 representative. Resolved complex fraud cases and assisted in training new team members.
Foundever
Jan 2012 - Present (13 years 10 months)
Assisted customers with fraud-related inquiries and issues as a Tier 1 Fraud Account Specialist. Documented and escalated complex cases to higher tiers.
Degrees, certifications, and relevant coursework
Bachelor of Music, Music
Completed a comprehensive curriculum in music studies. Gained foundational knowledge and practical skills in various musical disciplines.
Bachelor of Music, Music
Undertook studies in music, developing a strong understanding of musical theory and performance. Acquired skills relevant to the field of music.
Software and tools used professionally
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