Open to opportunities

Tyra Gwen Bonode-Reate

@tyragwenbonode-reate

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Experienced risk, fraud and customer service leader driving secure operations.

Philippines

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What I'm looking for

I seek a leadership role in risk, fraud or customer operations where I can improve controls, mentor teams, and drive secure, efficient payment and service processes.

I am an experienced customer service, risk and fraud operations specialist with a proven record leading shifts, supervising teams, and improving payment and fraud controls across multiple organizations. I have extensive hands-on experience monitoring real-time queues, identifying and cancelling high-risk transactions, conducting KYC research, and resolving payment disputes while collaborating with banks, customers, and internal departments.

My strengths include data analysis, regulatory compliance, financial modeling, project management, and designing training programs that raise team performance and service quality. I consistently produce KPI reports, implement risk mitigation strategies, and manage scheduling and shift assignments to ensure smooth, secure operations and strong customer outcomes.

Experience

Work history, roles, and key accomplishments

Risk Fraud & Payments Shift Lead

Real Play Ltd. Inc.

Apr 2024 - May 2025 (1 year 1 month)

Assessed payment-related risks, implemented loss-minimization strategies, generated KPI and payment analytics reports, and managed shift scheduling and tasking while collaborating with CS and VIP departments.

Risk Assessment Fraud Prevention KPIs Shift Management Scheduling Cross Functional Collaboration

Fraud and Payments Specialist

Trojans Well Entertainment Corp

Jun 2023 - Feb 2024 (8 months)

Managed payment processing risks, resolved payment disputes between customers and merchants, and ensured secure handling of credit/debit and electronic transfers.

Payments Processing Fraud Prevention Dispute Resolution Risk Mitigation Transaction Monitoring & Compliance Reporting

Customer Service Representative

Netsurf Media

Dec 2019 - Jan 2021 (1 year 1 month)

Provided frontline customer support, resolving inquiries and complaints, and designed and delivered training programs to improve operational staff skills and product knowledge.

Customer Support Training Development Communication Product Training Digital Media Collaboration

KYC Agent / Shift Lead

NCH/GVC

Nov 2018 - Nov 2019 (1 year)

Conducted account verification and risk research for new accounts and supervised daily team operations, including scheduling, training, performance assessments, and temporary managerial duties.

KYC Team Leadership Scheduling Training Performance Management Research

Fraud and Finance Analyst

Castletown Global Services

Apr 2015 - Feb 2016 (10 months)

Monitored real-time queues to identify and cancel high-risk transactions, and interacted with banks and customers to validate authorizations and prevent fraud.

Fraud Detection Transaction Monitoring KYC Risk Assessment Data Analysis & Compliance