Open to opportunities

Tyra Gwen Bonode-Reate

@tyragwenbonode-reate

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Experienced risk, fraud and customer service leader driving secure operations.

Philippines

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What I'm looking for

I seek a leadership role in risk, fraud or customer operations where I can improve controls, mentor teams, and drive secure, efficient payment and service processes.

I am an experienced customer service, risk and fraud operations specialist with a proven record leading shifts, supervising teams, and improving payment and fraud controls across multiple organizations. I have extensive hands-on experience monitoring real-time queues, identifying and cancelling high-risk transactions, conducting KYC research, and resolving payment disputes while collaborating with banks, customers, and internal departments.

My strengths include data analysis, regulatory compliance, financial modeling, project management, and designing training programs that raise team performance and service quality. I consistently produce KPI reports, implement risk mitigation strategies, and manage scheduling and shift assignments to ensure smooth, secure operations and strong customer outcomes.