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Jennifer Roberto

@jenniferroberto

Administrative Operations Manager streamlining member services, payroll, records, and office policies for library and healthcare operations.

United States

Message

What I'm looking for

I’m looking for a role where I can own day-to-day operations—policies, payroll, records, and compliance—while improving processes and supporting teams across member or client services.

I’ve led administrative operations at LibraryLinkNJ, organizing office procedures to improve member services and coordinating documentation and issue resolution for member services and the Statewide Delivery System.

In collaboration with the Executive Director, I design and implement office policies, set standards and procedures, and supervise schedules, daily operations, and the Administrative Office and Member Services employees to ensure deadlines and cooperative standards are met.

I oversee payroll processing in compliance with State and Federal guidelines, manage insurance and benefits as the point of contact for benefits providers, and maintain HR and personnel files, including record retention, protection, retrieval, transfer, and disposal.

Previously as Facility Director/Manager at LifeBack, I managed facility operations across two locations, handled licensing/accreditation and Quality Assurance, updated policy/procedure manuals and the Employee Handbook, and coordinated equipment repairs and software upgrades between staff and technical consultants.

Experience

Work history, roles, and key accomplishments

Current

Administrative Operations Manager

Current

LibraryLinkNJ

Dec 2022 - Present (3 years 9 months)

Organized and improved office operations and procedures to enhance office services for the Cooperative. Oversees documentation and resolution of customer services issues related to member services and the Statewide Delivery System of library materials.

Budget Management Payroll Administration Policy Writing Quality Assurance Process Improvement Data Analysis Facilities Coordination Document Management Regulatory Compliance Operational Excellence Microsoft Office Quickbooks PowerPoint Team Leadership Problem Solving Conflict Resolution Time Management

Facility Director/Manager

LifeBack, LLC

Aug 2019 - Jul 2022 (2 years 11 months)

Oversaw all operations of the facility (two locations PA and NJ). Monitored and oversaw all departments to ensure compliance and support agency growth.

Front Office Intake Billing Marketing Accreditation Compliance CARF Quality Assurance Employee Handbook Department Management Board Of Trustees Mental Health Substance Abuse

Front Office Administrative Assistant

LifeBack, LLC

Aug 2018 - Aug 2019 (1 year)

Coordinated schedules for 15 social workers and 5 prescribers, ensuring optimal coverage and efficiency. Monitored patient attendance and conducted outreach to improve engagement.

Scheduling Insurance Verification Patient Check In

Intake & Referral Manager / Office Manager

Integrity Senior Services

Mar 2014 - Aug 2018 (4 years 5 months)

Facilitated weekly intake and case assignment meetings, streamlining case distribution and oversight. Received and reviewed client referrals, coordinating with necessary parties.

Intake Referral Management Case Assignment Client Relations Insurance Verification Credentialing Payroll Processing HIPAA compliance

Quality Data Manager

Staten Island University Hospital

Apr 2013 - Mar 2014 (11 months)

Oversaw the Appeals Case Management Assistants with Physician Advisor in ensuring timely response to all appeals. Reviewed trends on Lack of Information Denials and Medical Necessity Denials.

Appeals Management Case Management Audit Data Analysis Report Generation Staff Supervision Scheduling Patient Care Coordination

Office Coordinator

Staten Island University Hospital

Nov 2010 - Apr 2013 (2 years 5 months)

Supported Vice President of HIM, Case Management, and Bed Management through comprehensive secretarial tasks. Coordinated bi-weekly payroll processing for department staff.

Payroll Processing Meeting Coordination Ledger Maintenance Efficiency Improvement

Senior Specialist

Merrill Lynch Pierce, Fenner & Smith, Inc.

Oct 2008 - Nov 2010 (2 years 1 month)

Ensured client accounts are accurately billed and invoiced for transactions and services. Followed up with client firms to secure timely payment collections.

Billing Invoicing Account Reconciliation Collections Special Projects Customer Relationship Management