Elena Cappelluti

Supports families of children with developmental delays through case management, developing Individual Family Service Plans and coordinating services for up to 100 families to ensure timely, individualized care.

Led Monmouth and Ocean County Councils for Young Children, managing a team of 3 Community Health Workers and executing community engagement and data-driven initiatives to improve family and child outcomes.

Coordinated medical communications projects from concept to delivery, redesigning project status reporting and maintaining monthly metrics to improve team productivity and client workflow efficiency.

Directed clinical intake operations and supervised a team of 4 coordinators, improving referral processing, scheduling, and onboarding while implementing process improvements and maintaining EMR/CRM data integrity.

Managed medical record retrieval and documentation workflows, launching a tracking system that increased departmental efficiency and accuracy while coordinating care for pediatric and adult oncology patients.

Handled complex medical components of auto insurance claims, negotiating with providers and attorneys and authorizing claims up to $250,000 while ensuring HIPAA and regulatory compliance.

Processed medical claims accurately and timely, reviewed medical records to determine eligibility, and ensured compliance with state regulations and internal guidelines.

Promoted IME services to workers’ compensation insurers, met sales targets, prepared marketing reports, and built client relationships to support claims and risk management.

Provided executive support to the President and senior staff, managing calendars, travel, correspondence, and maintaining organized digital and physical filing systems.

Completed a Bachelor of Arts in Communications at Rutgers University in 2009.